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What is Design Thinking? And how can you apply it right away! | Product Leader, Designer and Instructor, Milly Schmidt

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Milly Schmidt is a product leader, UX designer, and instructor who helps companies integrate design thinking into their business. In this episode you’ll learn about the importance of design thinking, how it can help you make better decisions, and the five step process to help you apply design thinking to your organisation right away.


Resources mentioned:


Key takeaways (starts at 30:37):

  1. Design thinking is a scientific process to solve human problems
  2. Employ design thinking to gather evidence for decision making
  3. Where does the nexus of power lie in your organisation?
  4. Reframe the terminology you use to talk about customers.
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CXL - Customer Experience Leaders

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