Neil Perry is the Culinary & Brands Director at Rockpool Dining Group. Neil is an iconic Australian chef who runs 60 world-class restaurants and 16 award-winning brands. He is also in charge of menu development for Qantas. In this episode Neil shares his secrets for managing customer experience across so many restaurants and brands. Plus you’ll learn why staff at Rockpool Dining Group are taught to CARE about every person in the food chain.

 

Resources mentioned: 
Gourmet Traveller (Magazine)
The French Laundry (Restaurant), by Thomas Keller
Michael Momsen (LinkedIn)
Adam Jaffrey (LinkedIn)

 

Key takeaways (starts at 29:37):
What matters is delivering a seamless experience end-to-end.
Start fresh every day
Be clear on your values and use the CARE principle.
Know the points that contribute to building memories.

Neil Perry is the Culinary &amp; Brands Director at Rockpool Dining Group. Neil is an iconic Australian chef who runs 60 world-class restaurants and 16 award-winning brands. He is also in charge of menu development for Qantas. In this episode Neil shares his secrets for managing customer experience across so many restaurants and brands. Plus you&rsquo;ll learn why staff at Rockpool Dining Group are taught to CARE about every person in the food chain.
&nbsp;
Resources mentioned: 
<ul>
<li style="font-weight: 400;"><a href="https://www.gourmettraveller.com.au/">Gourmet Traveller</a> (Magazine)</li>
<li style="font-weight: 400;"><a href="https://www.thomaskeller.com/tfl">The French Laundry</a> (Restaurant), by Thomas Keller</li>
<li style="font-weight: 400;"><a href="https://www.linkedin.com/in/michaelmomsen">Michael Momsen</a> (LinkedIn)</li>
<li style="font-weight: 400;"><a href="https://www.linkedin.com/in/adamjaffrey/">Adam Jaffrey</a> (LinkedIn)</li>
</ul>
&nbsp;
Key takeaways (starts at 29:37):
<ol>
<li style="font-weight: 400;">What matters is delivering a seamless experience end-to-end.</li>
<li style="font-weight: 400;">Start fresh every day</li>
<li style="font-weight: 400;">Be clear on your values and use the CARE principle.</li>
<li style="font-weight: 400;">Know the points that contribute to building memories.</li>
</ol>

Wavelength Creative

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt &mdash; the market leader in 'on the spot'​ customer feedback.

We reveal the secrets of how great brands delight their customers.

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