Neil Perry is the Culinary & Brands Director at Rockpool Dining Group. Neil is an iconic Australian chef who runs 60 world-class restaurants and 16 award-winning brands. He is also in charge of menu development for Qantas. In this episode Neil shares his secrets for managing customer experience across so many restaurants and brands. Plus you’ll learn why staff at Rockpool Dining Group are taught to CARE about every person in the food chain.

Resources mentioned:

• Gourmet Traveller (Magazine)
• The French Laundry (Restaurant), by Thomas Keller
• Michael Momsen (LinkedIn)
• Adam Jaffrey (LinkedIn)

Key takeaways (starts at 29:37):

1. What matters is delivering a seamless experience end-to-end.
2. Start fresh every day
3. Be clear on your values and use the CARE principle.
4. Know the points that contribute to building memories.