Dominique Levin is Managing Partner at Winning By Design and is one of the champions of the Customer Success movement. In this episode Dominique will share her secrets for implementing customer success and help you build business impact with your customers.

 

Resources mentioned: 
Winning By Design (website)

 

Key takeaways (starts at 32:03):
Customer success is about taking responsibility for business impact.
Everyone should think about customer success.
Invest in the technology needed to find out what’s happening with your customer.
Use the ‘SPICED’ method with your customers.

Dominique Levin is Managing Partner at Winning By Design and is one of the champions of the Customer Success movement. In this episode Dominique will share her secrets for implementing customer success and help you build business impact with your customers.
&nbsp;
Resources mentioned: 
<ul>
<li><a href="https://winningbydesign.com/">Winning By Design</a> (website)</li>
</ul>
&nbsp;
Key takeaways (starts at 32:03):
<ol>
<li style="font-weight: 400;">Customer success is about taking responsibility for business impact.</li>
<li style="font-weight: 400;">Everyone should think about customer success.</li>
<li style="font-weight: 400;">Invest in the technology needed to find out what&rsquo;s happening with your customer.</li>
<li style="font-weight: 400;">Use the &lsquo;SPICED&rsquo; method with your customers.</li>
</ol>

Wavelength Creative

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt &mdash; the market leader in 'on the spot'​ customer feedback.

We reveal the secrets of how great brands delight their customers.

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