Dominique Levin is Managing Partner at Winning By Design and is one of the champions of the Customer Success movement. In this episode Dominique will share her secrets for implementing customer success and help you build business impact with your customers.

Resources mentioned:

• Winning By Design (website)

Key takeaways (starts at 32:03):

1. Customer success is about taking responsibility for business impact.
2. Everyone should think about customer success.
3. Invest in the technology needed to find out what’s happening with your customer.
4. Use the ‘SPICED’ method with your customers.