Four mega-themes from 40 interviews with world-class CX leaders — Introducing the the Customer Experience Flywheel - CXL - Customer Experience Leaders

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Four mega-themes from 40 interviews with world-class CX leaders — Introducing the the Customer Experience Flywheel

Over the last 2 years on the show, we have interviewed 40 of the world’s leading customer experience leaders. During these conversations, we noticed several universal themes and best practices emerge which show how world-class brands manage their customer experience. And so, we collated these insights into four mega-themes and built an overarching model which will help you create amazing experiences for your customers. We call it The Customer Experience Flywheel, and it's our gift to the CX community.

Resources mentioned:

The Customer Experience Flywheel (Article and image)
Michael Momsen (LinkedIn)
Adam Jaffrey (LinkedIn)

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CXL - Customer Experience Leaders

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jar…