Michael Momsen is the Founder and CEO of RateIt. RateIt is on a mission to end survey hell, and is the most delightful way to collect feedback from your customers. Michael is also the co-host of Customer Experience Leaders. In this very special episode, Michael explains how to capture more useful feedback from your customers and how to use that to create amazing experiences. Michael also shares his top lessons from over 30 episodes of Customer Experience Leaders. And … we go behind the scenes of how we make this podcast.

 

Resources mentioned: 
Principles (book), by Ray Dalio.
How To Win Friends And Influence People (book), by Dale Carnegie.
The Lean Startup (book), by Eric Ries.
RateIt (website)
Michael Momsen (LinkedIn)
Adam Jaffrey (LinkedIn)

 

Key takeaways (starts at 47:29):
Remember to build experiences for all consumers.
Take action on any feedback.
Close the loop by telling customers what you did about feedback.
All businesses are about people.
Don't be afraid to be truly purpose driven.

Michael Momsen is the Founder and CEO of RateIt. RateIt is on a mission to end survey hell, and is the most delightful way to collect feedback from your customers. Michael is also the co-host of Customer Experience Leaders. In this very special episode, Michael explains how to capture more useful feedback from your customers and how to use that to create amazing experiences. Michael also shares his top lessons from over 30 episodes of Customer Experience Leaders. And &hellip; we go behind the scenes of how we make this podcast.
&nbsp;
Resources mentioned: 
<ul>
<li style="font-weight: 400;"><a href="https://www.amazon.com/Principles-Life-Work-Ray-Dalio/dp/1501124021">Principles</a> (book), by Ray Dalio.</li>
<li style="font-weight: 400;"><a href="https://www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034">How To Win Friends And Influence People</a> (book), by Dale Carnegie.</li>
<li style="font-weight: 400;"><a href="https://www.amazon.com/Lean-Startup-Entrepreneurs-Continuous-Innovation/dp/0307887898">The Lean Startup</a> (book), by Eric Ries.</li>
<li style="font-weight: 400;"><a href="https://www.rateitapp.com">RateIt</a> (website)</li>
<li style="font-weight: 400;"><a href="https://www.linkedin.com/in/michaelmomsen">Michael Momsen</a> (LinkedIn)</li>
<li style="font-weight: 400;"><a href="https://www.linkedin.com/in/adamjaffrey">Adam Jaffrey</a> (LinkedIn)</li>
</ul>
&nbsp;
Key takeaways (starts at 47:29):
<ol>
<li style="font-weight: 400;">Remember to build experiences for all consumers.</li>
<li style="font-weight: 400;">Take action on any feedback.</li>
<li style="font-weight: 400;">Close the loop by telling customers what you did about feedback.</li>
<li style="font-weight: 400;">All businesses are about people.</li>
<li style="font-weight: 400;">Don't be afraid to be truly purpose driven.</li>
</ol>

Wavelength Creative

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt &mdash; the market leader in 'on the spot'​ customer feedback.

We reveal the secrets of how great brands delight their customers.

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