AI Strategy into Action - Lucio Ribeiro - Australia’s #1 AI speaker - ex 7 Network and Optus

Turning AI strategy into business impact is something a lot of businesses are trying to do right now. So, I wanted to create an episode focussed on how to develop an AI strategy and put it into action. My guest in this episode, Lucio Ribeiro is recognised as Australia's number one speaker on AI. H…

The AI-Powered CMO - Leandro Perez - Salesforce CMO ANZ

AI is transforming how CMOs are running their marketing program. Many marketing departments would like to spend more time focussing on the innovative long term programs of work to progress the organisation. However, in the past, they often get pulled back into delivering short term gains and managi…

Designing Experiences for the Future – Oliver Weidlich

Every time a new technology is introduced it creates new ways to interact with customers. In recent times AI is flipping the world on it’s head but we’re also seeing progress with spatial computing and 3D experiences with devices like Apple’s vision pro. So, I wanted to get a perspective on how the…

How to drive a customer centric culture – Dr Chris L Brown

Building customer centric culture is smart, but it’s hard to do. It’s smart because it’s more efficient for the business and better for customers. Win + Win. The problem is, many large organisations are still structured around key product areas and work in siloed ways. So, trying to transition to…

Scammers are using AI in scary new ways – Tracy Hall – Author & Scam Expert

Last year Australian’s were scammed out of $2.74 billion dollars, that’s an insane amount of money. The scary thing is that scammers are innovating at a speed that’s authorities are finding impossible to keep up with. And they are now using AI in scary new ways like using AI to fake the voices of …

What corporates need to learn from start-ups – Vijay Solanki – Launch CMO at Shazam & Ex-Unilever

Innovating inside corporates is harder than it should be… New ideas often get bogged down in politics and red tape. So, when it comes to innovating and getting new ideas to market, there is a lot corporates can learn from start-ups. My guest in the next episode of the Customer Smarts Podcast Vij…

How to drive customer centricity at scale – Khachig Kabakjian – ex CommBank

Becoming customer centric is smart, but it’s hard to do… It’s smart because it’s more efficient for the business and better for customers. Win + Win. The problem is, it’s a massive shift for large organisations, many have been structured around key product areas and work in siloed ways. So, tryin…

AI that’s blowing the minds of CX Leaders – Bruce Temkin, Brad Anderson

The speed at which AI is changing the customer experience space is mind blowing… Qualtrics invited me to record an episode of the Customer Smarts Podcast at their X4 Summit in Sydney last week. Every guest I interviewed was genuinely blown away and excited by the amazing new Gen AI driven capabili…

The Power of Creativity - CEO of AFR’s Most Innovative Company 2023 - Lee Simpson

Will AI make us less or more creative? AI and automation have stolen the spotlight in the last couple of years, so I wanted to explore the impact it’s having on the creative industry and what it means for the future. To help explore that question and dive into what drives great creativity I had L…

Has your transformation been superficial? – Simon Belousoff ex Bupa & IAG

Many transformations have been superficial… In the last 30 years there’s been transformation after transformation, digital, data,  customer centric and now AI. The problem I’ve seen is that many organisations have added new technology and capability, but haven’t necessarily transformed how they o…