The speed at which AI is changing the customer experience space is mind blowing…

Qualtrics invited me to record an episode of the Customer Smarts Podcast at their X4 Summit in Sydney last week. Every guest I interviewed was genuinely blown away and excited by the amazing new Gen AI driven capabilities, things like: conversational feedback in surveys - where Gen AI adapts questions based on how the person responses to get more robust insights. As well as Managers Assist on the employee experience side an AI feature that acts as a manager coach to help managers better understand staff and make better decisions.

I had the privilege of interviewing 6 amazing guests including:

Bruce Temkin – also known as the godfather of customer experience, because he pioneered the whole industry. Bruce shared many pearls of wisdom about driving customer centric change and how to approach KPIs. Brad Anderson – President at Qualtrics who not only shared some amazing perspective on the new Gen AI features but also some great advice on driving customer centric change from all the CX leaders around the world he advises. Steven Issa - Steven Issa Former Chief Digital Officer at Australian Digital Health Agency. Ashley Taylor from Flight Centre. Melanie Disse at Ecosystem and Steve Bennetts, Head of EX at Qualtrics

This episode is a compilation from the 6 conversations. Jam packed with a broad range of insights about AI, CX and EX and how organisations are closing the insights to impact gap. I hope you enjoy.

Host Bio - Justin Stafford has spent the last 20 years working on digital transformation and CX strategy projects all around the globe with brands like Samsung, Virgin, Lexus, eBay, PayPal, CommBank and even the Air Force.

You can connect with me on Linkedin here: https://www.linkedin.com/in/justin-stafford-cs/ If you’re looking for help in the customer strategy & experience design space go to www.customersmarts.co

The speed at which AI is changing the customer experience space is mind blowing…
Qualtrics invited me to record an episode of the Customer Smarts Podcast at their X4 Summit in Sydney last week. Every guest I interviewed was genuinely blown away and excited by the amazing new Gen AI driven capabilities, things like: conversational feedback in surveys - where Gen AI adapts questions based on how the person responses to get more robust insights. As well as Managers Assist on the employee experience side an AI feature that acts as a manager coach to help managers better understand staff and make better decisions. I had the privilege of interviewing 6 amazing guests including:
Bruce Temkin – also known as the godfather of customer experience, because he pioneered the whole industry. Bruce shared many pearls of wisdom about driving customer centric change and how to approach KPIs. Brad Anderson – President at Qualtrics who not only shared some amazing perspective on the new Gen AI features but also some great advice on driving customer centric change from all the CX leaders around the world he advises. Steven Issa - Steven Issa Former Chief Digital Officer at Australian Digital Health Agency. Ashley Taylor from Flight Centre. Melanie Disse at Ecosystem and Steve Bennetts, Head of EX at Qualtrics
This episode is a compilation from the 6 conversations. Jam packed with a broad range of insights about AI, CX and EX and how organisations are closing the insights to impact gap. I hope you enjoy.
Host Bio - Justin Stafford has spent the last 20 years working on digital transformation and CX strategy projects all around the globe with brands like Samsung, Virgin, Lexus, eBay, PayPal, CommBank and even the Air Force.
You can connect with me on Linkedin here: https://www.linkedin.com/in/justin-stafford-cs/ If you’re looking for help in the customer strategy &amp; experience design space go to <a href="http://www.customersmarts.co">www.customersmarts.co</a>

If you’re a marketing or CX leader you’re probably feeling the pressure of customer expectations growing much faster than you can implement change in your organisation.

A recent study shows that 95% of executives feel the same as you do.

Which is why we’ve created the Customer Smarts podcast. To help you discover smarter more efficient ways to deliver great customer experiences.

The core topics we cover are:

·  Operations - how to unite your organisational silos to deliver great CX

·  Customer intelligence – how to structure segmentation and data to drive your CX program

·  Engagement strategy and design – how to overcome impatient short term product centric thinking to deliver customer centric experiences

·  Tech – how to better utilise technology to achieve your customer goals

If you’re a marketing or CX leader you’re probably feeling the pressure of customer expectations growing much faster than you can implement change in your organisation.
A recent study shows that 95% of executives feel the same as you do.
Which is why we’ve created the Customer Smarts podcast. To help you discover smarter more efficient ways to deliver great customer experiences.
The core topics we cover are:
·  Operations - how to unite your organisational silos to deliver great CX
·  Customer intelligence – how to structure segmentation and data to drive your CX program
·  Engagement strategy and design – how to overcome impatient short term product centric thinking to deliver customer centric experiences
·  Tech – how to better utilise technology to achieve your customer goals

Customer Smarts

6 amazing CX leaders share their thoughts on the new AI that’s blowing away CX Leaders

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