Turning AI strategy into business impact is something a lot of businesses are trying to do right now. So, I wanted to create an episode focussed on how to develop an AI strategy and put it into action.

My guest in this episode, Lucio Ribeiro is recognised as Australia's number one speaker on AI. He’s consulting with some of Australia’s largest organisations on AI transformation and has held executive roles with the Seven Network and Optus. He's also a Forbes columnist on AI.

In this episode we dive into:
AI maturity inside organisations
Challenges organisations are facing with AI
AI strategy fundamentals
How to build an AI team
How to put an AI strategy into action

Host Bio - Justin Stafford has spent the last 20 years working on digital transformation and CX strategy projects all around the globe with brands like Samsung, Virgin, Lexus, eBay, PayPal, CommBank and even the Air Force. 

You can connect with me on Linkedin here: https://www.linkedin.com/in/justin-stafford-cs/ If you’re looking for help in the customer strategy & experience design space go to www.customersmarts.co

Lucio can be found on Linkedin here: https://www.linkedin.com/in/lucioribeiro/

Turning AI strategy into business impact is something a lot of businesses are trying to do right now.&nbsp;So, I wanted to create an episode focussed on how to develop an AI strategy and put it into action.
My guest in this episode, Lucio Ribeiro is recognised as Australia's number one speaker on AI. He&rsquo;s consulting with some of Australia&rsquo;s largest organisations on AI transformation and has held executive roles with the Seven Network and Optus. He's also a Forbes columnist on AI.
In this episode we dive into:
<ul>
<li>AI maturity inside organisations</li>
<li>Challenges organisations are facing with AI</li>
<li>AI strategy fundamentals</li>
<li>How to build an AI team</li>
<li>How to put an AI strategy into action</li>
</ul>
Host Bio - Justin Stafford has spent the last 20 years working on digital transformation and CX strategy projects all around the globe with brands like Samsung, Virgin, Lexus, eBay, PayPal, CommBank and even the Air Force. You can connect with me on Linkedin here: https://www.linkedin.com/in/justin-stafford-cs/ If you&rsquo;re looking for help in the customer strategy &amp; experience design space go to <a href="https://www.customersmarts.co">www.customersmarts.co</a>
Lucio can be found on Linkedin here: https://www.linkedin.com/in/lucioribeiro/

If you’re a marketing or CX leader you’re probably feeling the pressure of customer expectations growing much faster than you can implement change in your organisation.

A recent study shows that 95% of executives feel the same as you do.

Which is why we’ve created the Customer Smarts podcast. To help you discover smarter more efficient ways to deliver great customer experiences.

The core topics we cover are:

·  Operations - how to unite your organisational silos to deliver great CX

·  Customer intelligence – how to structure segmentation and data to drive your CX program

·  Engagement strategy and design – how to overcome impatient short term product centric thinking to deliver customer centric experiences

·  Tech – how to better utilise technology to achieve your customer goals

If you’re a marketing or CX leader you’re probably feeling the pressure of customer expectations growing much faster than you can implement change in your organisation.
A recent study shows that 95% of executives feel the same as you do.
Which is why we’ve created the Customer Smarts podcast. To help you discover smarter more efficient ways to deliver great customer experiences.
The core topics we cover are:
·  Operations - how to unite your organisational silos to deliver great CX
·  Customer intelligence – how to structure segmentation and data to drive your CX program
·  Engagement strategy and design – how to overcome impatient short term product centric thinking to deliver customer centric experiences
·  Tech – how to better utilise technology to achieve your customer goals

Customer Smarts

Many organisations are trying to turn AI strategy into business impact. We explore how it’s done.

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