AJ's ole of enterprise architecture

Supporting and shaping

scalability and flexibility

Security considerations

governance and compliance requirements

AJ's biggest takeaways

In this episode, we interview Amanda Justice (AJ), Director of Enterprise Architecture at ServiceNow. AJ has a rich background in technology, having worked at Trilogy Software, EMC, and CyrusOne before joining ServiceNow. She has extensive experience in enterprise architecture and modernization in energy and utility operations globally. 

Key highlights of the episode:  

04:30 - How AJ fell into the role of enterprise architecture and what inspired her to pursue it  

07:15 - How ServiceNow's enterprise architecture team supports and shapes the organization  

10:20 - How ServiceNow's architecture facilitates scalability and flexibility for large enterprises with complex IT environments  

14:45 - Security considerations organizations should be aware of when deploying ServiceNow, especially with the advent of Generative AI  

18:00 - How ServiceNow supports governance and compliance requirements across various industries and regions  

21:30 - AJ's biggest takeaways for listeners about ServiceNow implementation, security, and enterprise architecture 

In this episode, we interview Amanda Justice (AJ), Director of Enterprise Architecture at ServiceNow. AJ has a rich background in technology, having worked at Trilogy Software, EMC, and CyrusOne before joining ServiceNow. She has extensive experience in enterprise architecture and modernization in energy and utility operations globally. 
Key highlights of the episode:  
04:30 - How AJ fell into the role of enterprise architecture and what inspired her to pursue it  
07:15 - How ServiceNow's enterprise architecture team supports and shapes the organization  
10:20 - How ServiceNow's architecture facilitates scalability and flexibility for large enterprises with complex IT environments  
14:45 - Security considerations organizations should be aware of when deploying ServiceNow, especially with the advent of Generative AI  
18:00 - How ServiceNow supports governance and compliance requirements across various industries and regions  
21:30 - AJ's biggest takeaways for listeners about ServiceNow implementation, security, and enterprise architecture

Welcome to the "Customer Connection" Podcast; This is a customer-centric 360-degree view of lessons learned, tools, techniques, and procedures designed to guide and produce best practices for adoption and implementation of the ServiceNow platform.  Led by CX expert and Director of Customer Workflows Jerry Campbell and co-hosted by Customer Workflow Principal Portfolio managers Gareth Millwood and Nick Derbawka, this team will seat down with ServiceNow customers, partners, product teams and C-level executives to share their thoughts on how to achieve the biggest bang for their buck from the ServiceNow platform.

Welcome to the "Customer Connection" Podcast; This is a customer-centric 360-degree view of lessons learned, tools, techniques, and procedures designed to guide and produce best practices for adoption and implementation of the ServiceNow platform.&nbsp; Led by CX expert and Director of Customer Workflows Jerry Campbell and co-hosted by Customer Workflow Principal Portfolio managers Gareth Millwood and Nick Derbawka, this team will seat down with ServiceNow customers, partners, product teams and C-level executives to share their thoughts on how to achieve the biggest bang for their buck from the ServiceNow platform.

Customer Connection

Welcome to the "Customer Connection" Podcast; This is a customer-centric 360-degree view of lessons learned, tools, techniques, and procedures designed to guide and produce best practices for adoption and implementation of the ServiceNow platform.  Led by CX expert and Director of Customer Workflows Jerry Campbell and co-hosted by Customer Workflow Principal Portfolio managers Gareth Millwood and Nick Derbawka, this team will sit down with ServiceNow customers, partners, product teams and C-level executives to share their thoughts on how to achieve the biggest bang for their buck from the ServiceNow platform. 

Welcome to the "Customer Connection" Podcast; This is a customer-centric 360-degree view of lessons learned, tools, techniques, and procedures designed to guide and produce best practices for adoption and implementation of the ServiceNow platform.  Led by CX expert and Director of Customer Workflows Jerry Campbell and co-hosted by Customer Workflow Principal Portfolio managers Gareth Millwood and Nick Derbawka, this team will sit down with ServiceNow customers, partners, product teams and C-level executives to share their thoughts on how to achieve the biggest bang for their buck from the ServiceNow platform.

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