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Changes to Montreal's 311 phone menu following new provisions to Bill 96

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On June 1, 2022, Quebec’s Bill 96 became law, which brought sweeping changes to the Charter of the French language.

The controversial law, which limits the use of English in certain settings, was designed to protect the use of French in Quebec, but since it was passed it has prompted protests, court challenges, and concern from groups representing English-speaking Quebecers.

Parts of the new law came into effect on June 1, 2023, the one-year anniversary of the bill receiving royal assent.

Montreal's 311 phone service has since changed their menu to reflect the new provisions.

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