Poor order accuracy is a fast way to lose customers and gain one-star reviews, Ovation’s CEO and Founder Zack Oates tells Bloomberg Intelligence. In this episode of the Choppin’ It Up podcast, Oates sits down with BI’s senior restaurant and foodservice analyst Michael Halen to discuss why even though most customer complaints are about food, it’s more important for restaurants to address grievances about accuracy and service. He also comments on why a bad review is a gift.

 

Poor order accuracy is a fast way to lose customers and gain one-star reviews, Ovation&rsquo;s CEO and Founder Zack Oates tells Bloomberg Intelligence. In this episode of the Choppin&rsquo; It Up podcast, Oates sits down with BI&rsquo;s senior restaurant and foodservice analyst Michael Halen to discuss why even though most customer complaints are about food, it&rsquo;s more important for restaurants to address grievances about accuracy and service. He also comments on why a bad review is a gift.
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“Choppin’ It Up” by Bloomberg Intelligence features conversations with analysts, executives and entrepreneurs that are shaping the future of the restaurant industry. Topics include human capital, ghost kitchens, menu pricing, the FAST Act and everything in between. The podcast is hosted by Senior Restaurant and Foodservice Analyst Michael Halen.

“Choppin’ It Up” by Bloomberg Intelligence features conversations with analysts, executives and entrepreneurs that are shaping the future of the restaurant industry. Topics include human capital, ghost kitchens, menu pricing, the FAST Act and everything in between. The podcast is hosted by Senior Restaurant and Foodservice Analyst Michael Halen.

Choppin’ It Up by Bloomberg Intelligence

Ovation’s CEO on Addressing Customer Complaints

https://api.omny.fm/orgs/e73c998e-6e60-432f-8610-ae210140c5b1/clips/4dfb7670-0171-4561-8973-b2c60148516d/transcript