In this episode of “Chiropractical”, Dr. Jon Kec is joined by the author of the “The Manual for the Chiropractic Entrepreneur”, Dr. Lisa Goodman.

Dr. Goodman shares the key essentials for patient onboarding and retention that begin even before the new patient sets foot in the office.

Learn about the significance of the patient experience, customers service, and how to build lasting doctor-patient relationships. You’ll hear actionable tips to enhance the onboarding experience for both you and your patient.

 

Pre-Appointment Considerations
Is your website up to date with the latest information?

List your specialties and services
Are you forms complete, but succinct?

Have you had a new hire fill out your forms to address any issues?
Do you offer seamless online scheduling?

 

Once Your Patient Enters the Office
First impressions are pivotal

Establishing a warm, positive atmosphere keeps energy high
Proper ways for your staff to welcome a new patient

Patients should be greeted kindly and not from behind a computers screen
Addressing any potential barriers the patient may have experienced

Are there parking issues at your practice that could be avoided?


Customer Service is Key
Being nice is not customer service, offering assistance is.

Can you transition small talk into clinical dialogue?
Learning about their lifestyle can teach you more thank you think
Anticipate the needs of your patient

Do a patient’s interests lead to a potential issue you can treat?
Be engaged with your patient

Build rapport, offer compliment
Positivity is crucial
Are you “Dangling the Carrot” of your services?

Allow the patient to experience the distinct benefits of each of your services
It will enhance the perceived value of your services
Getting reviews is easier than you think

Forget QR codes, and just ask satisfied patients

 

By meeting patients where they are, anticipating their needs, and building genuine relationships, chiropractors can create an inviting, effective practice environment. The strategies discussed in this episode of “Chiropractical” will help ensure patients not only return but also form a long-lasting bond with you.


Episode Timeline:

00:00 – Welcome to Chiropractical

00:28 – Introducing Dr. Lisa Goodman

00:59 – Onboarding New Patients

01:48 – Creating a Welcoming Environment

04:03 – Pre-Appointment Considerations

05:49 – First Impressions Matter

09:27 – Building Patient Relationships

14:51 – Dangle the Carrot

22:15 – Post-Appointment Follow-Up

24:47 - Closing Thoughts

Looking for more tips? Dr. Lisa Goodman’s book “The Manual for the Chiropractic Entrepreneur” is a comprehensive guide for aspiring and established chiropractic entrepreneurs. Purchase Dr. Goodman’s book here. 

If you have questions for “Chiropractical”, reach out at ASKNCMIC@NCMIC.com. 

Connect with us:

www.facebook.com/ncmic

https://www.instagram.com/ncmicinsurance/

Watch the video version of "Chiropractical": https://www.youtube.com/@ncmicinsurance

www.ncmic.com

 

 

In this episode of &ldquo;Chiropractical&rdquo;, Dr. Jon Kec is joined by the author of the &ldquo;The Manual for the Chiropractic Entrepreneur&rdquo;, Dr. Lisa Goodman.
Dr. Goodman shares the key essentials for patient onboarding and retention that begin even before the new patient sets foot in the office.
Learn about the significance of the patient experience, customers service, and how to build lasting doctor-patient relationships. You&rsquo;ll hear actionable tips to enhance the onboarding experience for both you and your patient.
&nbsp;
Pre-Appointment Considerations
<ul>
<li>Is your website up to date with the latest information?
<ul>
<li>List your specialties and services</li>
</ul>
</li>
<li>Are you forms complete, but succinct?
<ul>
<li>Have you had a new hire fill out your forms to address any issues?</li>
</ul>
</li>
<li>Do you offer seamless online scheduling?</li>
</ul>
&nbsp;
Once Your Patient Enters the Office
<ul>
<li>First impressions are pivotal
<ul>
<li>Establishing a warm, positive atmosphere keeps energy high</li>
</ul>
</li>
<li>Proper ways for your staff to welcome a new patient
<ul>
<li>Patients should be greeted kindly and not from behind a computers screen</li>
</ul>
</li>
<li>Addressing any potential barriers the patient may have experienced
<ul>
<li>Are there parking issues at your practice that could be avoided?</li>
</ul>
</li>
</ul>
 Customer Service is Key
<ul>
<li>Being nice is not customer service, offering assistance is.
<ul>
<li>Can you transition small talk into clinical dialogue?</li>
<li>Learning about their lifestyle can teach you more thank you think</li>
</ul>
</li>
<li>Anticipate the needs of your patient
<ul>
<li>Do a patient&rsquo;s interests lead to a potential issue you can treat?</li>
</ul>
</li>
<li>Be engaged with your patient
<ul>
<li>Build rapport, offer compliment</li>
<li>Positivity is crucial</li>
</ul>
</li>
<li>Are you &ldquo;Dangling the Carrot&rdquo; of your services?
<ul>
<li>Allow the patient to experience the distinct benefits of each of your services</li>
<li>It will enhance the perceived value of your services</li>
</ul>
</li>
<li>Getting reviews is easier than you think
<ul>
<li>Forget QR codes, and just ask satisfied patients</li>
</ul>
</li>
</ul>
&nbsp;
By meeting patients where they are, anticipating their needs, and building genuine relationships, chiropractors can create an inviting, effective practice environment. The strategies discussed in this episode of &ldquo;Chiropractical&rdquo; will help ensure patients not only return but also form a long-lasting bond with you.
 Episode Timeline:
00:00 &ndash; Welcome to Chiropractical
00:28 &ndash; Introducing Dr. Lisa Goodman
00:59 &ndash; Onboarding New Patients
01:48 &ndash; Creating a Welcoming Environment
04:03 &ndash; Pre-Appointment Considerations
05:49 &ndash; First Impressions Matter
09:27 &ndash; Building Patient Relationships
14:51 &ndash; Dangle the Carrot
22:15 &ndash; Post-Appointment Follow-Up
24:47 - Closing Thoughts
Looking for more tips? Dr. Lisa Goodman&rsquo;s book &ldquo;The Manual for the Chiropractic Entrepreneur&rdquo; is a comprehensive guide for aspiring and established chiropractic entrepreneurs. Purchase Dr. Goodman&rsquo;s book <a href="https://www.drlisagoodman.com/the-manual/">here</a>.&nbsp;
If you have questions for &ldquo;Chiropractical&rdquo;, reach out at <a href="mailto:ASKNCMIC@NCMIC.com">ASKNCMIC@NCMIC.com</a>.&nbsp;
Connect with us:
<a href="http://www.facebook.com/ncmic">www.facebook.com/ncmic</a>
<a href="https://www.instagram.com/ncmicinsurance/">https://www.instagram.com/ncmicinsurance/</a>
Watch the video version of "Chiropractical": <a href="https://www.youtube.com/@ncmicinsurance">https://www.youtube.com/@ncmicinsurance</a>
<a href="http://www.ncmic.com">www.ncmic.com</a>
&nbsp;
&nbsp;

You're a doctor and a business owner. We're bringing practical, actionable advice from subject matter experts, and inspiration and insight from industry thought leaders, all designed with you in mind. 

You're a doctor and a business owner. We're bringing practical, actionable advice from subject matter experts, and inspiration and insight from industry thought leaders, all designed with you in mind.&nbsp;

Chiropractical

Being a chiropractor is more than a career; it’s a calling. NCMIC is in a unique position to bring together thought leaders, industry experts, and folks who are just plain smart on all sorts of topics. Sometimes we’ll take a 30,000-foot view, other times we’ll get into the nitty gritty. But our goal will always be the same: to help you do more and do better, for yourself, your patients, and your community.

Being a chiropractor is more than a career; it’s a calling. NCMIC is in a unique position to bring together thought leaders, industry experts, and folks who are just plain smart on all sorts of topics. Sometimes we’ll take a 30,000-foot view, other times we’ll get into the nitty gritty. But our goal will always be the same: to help you do more and do better, for yourself, your patients, and your community.

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