AI has moved from a technology question to a leadership one.In this episode of CEO: Behind the Scenes, Tiago Paiva, Founder and CEO of Talkdesk, discusses what it takes to reshape a company around customer experience automation while still running it at scale.Paiva explains why AI has shifted from curiosity to urgency and how Talkdesk rebuilt around speed and simplicity.A grounded conversation on conviction, leadership and the discipline required to keep moving when there is no plan B.

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LinkedIn: https://www.linkedin.com/in/tiagopaiva/

Website: https://www.talkdesk.com/

AI has moved from a technology question to a leadership one.In this episode of CEO: Behind the Scenes, Tiago Paiva, Founder and CEO of Talkdesk, discusses what it takes to reshape a company around customer experience automation while still running it at scale.Paiva explains why AI has shifted from curiosity to urgency and how Talkdesk rebuilt around speed and simplicity.A grounded conversation on conviction, leadership and the discipline required to keep moving when there is no plan B.
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Follow Tiago Paiva and Talkdesk:
LinkedIn: <a href="https://www.linkedin.com/in/tiagopaiva/">https://www.linkedin.com/in/tiagopaiva/</a>
Website: <a href="https://www.talkdesk.com/">https://www.talkdesk.com/</a>

It's easy to forget that behind the title of CEO lies a human. In CEO Behind the Scenes, a podcast from The CEO Magazine, we want to explore the human behind the company and the figure behind the figurehead role as CEOs share their journeys with us.

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It's easy to forget that behind the title of CEO lies a human. In CEO Behind the Scenes, a podcast from The CEO Magazine, we want to explore the human behind the company and the figure behind the figurehead role as CEOs share their journeys with us.

STAY CONNECTED

Access our free digital content: <a href="https://digitalmag.theceomagazine.com/?r=global" target="_blank">https://digitalmag.theceomagazine.com/?r=global</a>

Head over to Google Play or the App Store to download our free app.

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CEO: Behind the Scenes

It's easy to forget that behind the title of CEO lies a human. In CEO Behind the Scenes, a podcast from The CEO Magazine, we want to explore the human behind the company and the figure behind the figurehead role as CEOs share their journeys with us.

It's easy to forget that behind the title of CEO lies a human. In CEO Behind the Scenes, a podcast from The CEO Magazine, we want to explore the human behind the company and the figure behind the figurehead role as CEOs share their journeys with us.

How to rebuild a company around AI while still running it

Growth looks like success from the outside, but inside the business it often means changing the way almost everything works.

In this episode of CEO: Behind the Scenes, Charlie Maas, Co-Founder and CEO of Papa Salt Coastal Gin, shares how scaling has forced him to rethink operations, marketing and decision-making. Maas explores the discipline of saying no and explains small businesses can compete through speed, consistency and alignment.

It’s a candid look at the less visible side of growth – the trade-offs, difficult decisions and constant recalibration.

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Follow Charlie Maas and Papa Salt Coastal Gin:

LinkedIn: https://www.linkedin.com/in/charliemaas

Website: https://papasaltgin.com

Growth looks like success from the outside, but inside the business it often means changing the way almost everything works.
In this episode of CEO: Behind the Scenes, Charlie Maas, Co-Founder and CEO of Papa Salt Coastal Gin, shares how scaling has forced him to rethink operations, marketing and decision-making. Maas explores the discipline of saying no and explains small businesses can compete through speed, consistency and alignment.
It&rsquo;s a candid look at the less visible side of growth &ndash; the trade-offs, difficult decisions and constant recalibration.
Access our free digital content: <a href="https://digitalmag.theceomagazine.com">https://digitalmag.theceomagazine.com</a>
&nbsp;
Follow us:&nbsp;&nbsp;
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Website: <a href="https://papasaltgin.com/">https://papasaltgin.com</a>

What nobody tells you about scaling a growing business

Before drawings take shape or construction begins, some of the most important engineering work is already happening.

In this episode of CEO: Behind the Scenes, Kevin Berry, Managing Director of TTW, explores why understanding the problem comes before designing the solution – and how early questions around function, longevity and client priorities can fundamentally change a project’s direction.

Berry also reflects on leadership, long-term client relationships and the growing role of AI in engineering, making the case that technical capability matters most when paired with judgment, curiosity and strong human skills. 

Listen for a practical look at how better questions shape projects long before the final design is settled.


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LinkedIn: https://www.linkedin.com/in/kevin-berry-8b31ab50/

Website: https://www.ttwengineers.com/au/

Before drawings take shape or construction begins, some of the most important engineering work is already happening.
In this episode of CEO: Behind the Scenes, Kevin Berry, Managing Director of TTW, explores why understanding the problem comes before designing the solution &ndash; and how early questions around function, longevity and client priorities can fundamentally change a project&rsquo;s direction.
Berry also reflects on leadership, long-term client relationships and the growing role of AI in engineering, making the case that technical capability matters most when paired with judgment, curiosity and strong human skills.&nbsp;
Listen for a practical look at how better questions shape projects long before the final design is settled.
 Access our free digital content: <a href="https://digitalmag.theceomagazine.com">https://digitalmag.theceomagazine.com</a>
Follow us:&nbsp;&nbsp;
LinkedIn: <a href="https://www.linkedin.com/company/the-ceo-magazine">@the-ceo-magazine-global </a>&nbsp;
Facebook: <a href="https://www.facebook.com/TheCEOMagazineGlobal/">@theceomagazineglobal </a>&nbsp;
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Instagram: <a href="https://www.instagram.com/theceomagazineglobal">@theceomagazineglobal&nbsp;&nbsp;</a>
Follow Kevin Berry and TTW:
LinkedIn: <a href="https://www.linkedin.com/in/kevin-berry-8b31ab50/">https://www.linkedin.com/in/kevin-berry-8b31ab50/</a>
Website: <a href="https://www.ttwengineers.com/au/">https://www.ttwengineers.com/au/</a>

Why the best engineering decisions happen before design begins

As AI reshapes how we work, decide and communicate, the qualities that remain distinctly human may become more valuable – not less.

In this episode of CEO: Behind the Scenes, Andrew Everingham, Founder and CEO of CAPITAL-e, explores trust, empathy, judgment and genuine connection in an increasingly digital world. He shares his perspective on why gathering in person still matters and how leaders can create more space for reflection and better decision-making.

Drawing on his own experience of profound personal loss, Everingham also reflects on resilience, community and making each interaction count. 

Tune in for a timely conversation on what technology can’t replace – and how leaders can keep humanity at the center as everything else accelerates.



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LinkedIn: @the-ceo-magazine-global  

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Follow Andrew Everingham and CAPITAL-e:

LinkedIn: https://www.linkedin.com/in/andreweveringham/

Website: https://www.capital-e.com.au/

As AI reshapes how we work, decide and communicate, the qualities that remain distinctly human may become more valuable &ndash; not less.
In this episode of CEO: Behind the Scenes, Andrew Everingham, Founder and CEO of CAPITAL-e, explores trust, empathy, judgment and genuine connection in an increasingly digital world. He shares his perspective on why gathering in person still matters and how leaders can create more space for reflection and better decision-making.
Drawing on his own experience of profound personal loss, Everingham also reflects on resilience, community and making each interaction count.&nbsp;
Tune in for a timely conversation on what technology can&rsquo;t replace &ndash; and how leaders can keep humanity at the center as everything else accelerates. 
Access our free digital content: <a href="https://digitalmag.theceomagazine.com">https://digitalmag.theceomagazine.com</a>
Follow us:&nbsp;&nbsp;
LinkedIn: <a href="https://www.linkedin.com/company/the-ceo-magazine">@the-ceo-magazine-global </a>&nbsp;
Facebook: <a href="https://www.facebook.com/TheCEOMagazineGlobal/">@theceomagazineglobal </a>&nbsp;
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Instagram: <a href="https://www.instagram.com/theceomagazineglobal">@theceomagazineglobal&nbsp;&nbsp;</a>
Follow Andrew Everingham and CAPITAL-e:
LinkedIn: <a href="https://www.linkedin.com/in/andreweveringham/">https://www.linkedin.com/in/andreweveringham/</a>
Website: <a href="https://www.capital-e.com.au/">https://www.capital-e.com.au/</a>

How to rebuild a company around AI while still running it

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