Money Hacks Ep 57: What's the difference between credit card fraud and disputes?

10:02 min

Synopsis: In this fortnightly podcast series on Mondays, The Business Times breaks down actionable financial tips.

This episode focuses on credit card fraud and disputes. We speak with Natalia Goh. head of credit cards and personal loans at Standard Chartered Bank Singapore, who tells us what the differences are. 

She tackles our questions:

1. Is there a difference between a credit card dispute and credit card fraud? (0:37)

2. How many months' worth of receipts should you keep? (2:41)

3. What are the steps you can take to protect yourself against fraud? (5:03)

4. What are the different channels banks use to send alerts to customers? (7:11)

Produced by: Chris Lim & Lee Kim Siang

Edited by: Adam Azlee

Discover Money Hacks Podcast fortnightly on Mondays and rate us on:

Channel: http://bt.sg/btmoneyhacks

Apple Podcasts: http://bt.sg/oeXe

Spotify: http://bt.sg/oeGN

Google podcasts: http://bt.sg/oeGd

Website: http://bt.sg/moneyhacks

Feedback to: podcast@sph.com.sg

Do note: Any financial or investment information in this podcast is for use in Singapore only and is intended to be for your general information. Any particular investment or decision should only be made after consulting with a fully qualified financial adviser.

Watch a video of Podcasts on the rise in Singapore: https://youtu.be/aGJ4cbch6eQ

Money Hacks Ep 57: What's the difference between credit card fraud and disputes?
10:02 min
Synopsis: In this fortnightly podcast series on Mondays, The Business Times&nbsp;breaks down actionable financial tips. This episode focuses on credit card fraud and disputes. We speak with Natalia Goh. head of credit cards and personal loans at Standard Chartered Bank Singapore, who tells us what the differences are.&nbsp; She tackles our questions: 1. Is there a difference between a credit card dispute and credit card fraud? (0:37)
2. How many months' worth of receipts should you keep? (2:41)
3. What are the steps you can take to protect yourself against fraud? (5:03)
4. What are the different channels banks use to send alerts to customers? (7:11)
Produced by: Chris Lim &amp; Lee Kim Siang
Edited by: Adam Azlee
Discover Money Hacks Podcast fortnightly on Mondays and rate us on:
Channel:&nbsp;<a dir="ltr" href="https://omny.fm/shows/money-hacks-1" data-saferedirecturl="https://www.google.com/url?q=https://omny.fm/shows/money-hacks-1&amp;source=gmail&amp;ust=1598667217677000&amp;usg=AFQjCNGEkRmjgn37J_c3J0VK9aS2rYUVBA">http://bt.sg/btmoneyhacks</a>
Apple Podcasts:&nbsp;<a href="https://bt.sg/oeXe" data-saferedirecturl="https://www.google.com/url?q=https://bt.sg/oeXe&amp;source=gmail&amp;ust=1598667217677000&amp;usg=AFQjCNGymvC8DnTcCWZQ8KHxFon1eiQvXQ">http://bt.sg/oeXe</a>
Spotify:&nbsp;<a href="https://bt.sg/oeGN" data-saferedirecturl="https://www.google.com/url?q=https://bt.sg/oeGN&amp;source=gmail&amp;ust=1598667217677000&amp;usg=AFQjCNGJnrwC0hrUJhB7Eox6waBu6ZsQQg">http://bt.sg/oeGN</a>
Google podcasts:&nbsp;<a href="https://bt.sg/oeGd" data-saferedirecturl="https://www.google.com/url?q=https://bt.sg/oeGd&amp;source=gmail&amp;ust=1598667217677000&amp;usg=AFQjCNG6CCCT_odmESPau2zFU0sQQy-r4g">http://bt.sg/oeGd</a>
Website:&nbsp;<a href="https://bt.sg/moneyhacks" data-saferedirecturl="https://www.google.com/url?q=https://bt.sg/moneyhacks&amp;source=gmail&amp;ust=1598667217677000&amp;usg=AFQjCNERNtREVl3t1nxoqwMmHjC9b7zUeA">http://bt.sg/moneyhacks</a>
Feedback to:&nbsp;<a href="mailto:podcast@sph.com.sg">podcast@sph.com.sg</a>
Do note: Any financial or investment information in this podcast is for use in Singapore only and is intended to be for your general information. Any particular investment or decision should only be made after consulting with a fully qualified financial adviser.
Watch a video of Podcasts on the rise in Singapore: <a href="https://youtu.be/aGJ4cbch6eQ">https://youtu.be/aGJ4cbch6eQ</a>

Synopsis: Almost every weekday, our ALL-IN-ONE channel showcases discussions on Singapore youth perspectives and social issues, geopolitics through an Asian lens, health, climate change, personal finance and career.

Follow our shows on your favourite audio apps Apple Podcasts, Spotify or even ST's app, which has a dedicated podcast player section.

Produced by podcast editor Ernest Luis & The Straits Times, SPH Media.

Synopsis: Almost every weekday, our ALL-IN-ONE channel showcases discussions on Singapore youth perspectives and social issues, geopolitics through an Asian lens, health, climate change, personal finance and career.
Follow our shows on your favourite audio apps Apple Podcasts, Spotify or even ST's app, which has a dedicated podcast player section.
Produced by podcast editor Ernest Luis &amp; The Straits Times, SPH Media.

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