On this episode of CAROLINA Focus with Sharon Thorsland and Ed Billick – Sunday March 2, 2025 

 John Shocknesse - VP of Customer Operation for CPI Security. A Customer Operations leader with over 25 years' experience in roles managing a variety of call center teams (including sales & retention, technical support, alarm monitoring, underwriting, quality assurance, and more) as well as branch and field personnel. John share what is new in-home security, and the latest trends of criminal behavior w/ Ed

Later Theresa Payton, Cyber Security expert discusses with Bo and Beth - Meta Brain-to-text decoding....scary stuff

And Guest in Studio Charlotte FC's Play by Play and WFNZ Will Palaszczuk discussing the upcoming season with Sharon and Ed

On this episode of CAROLINA Focus with Sharon Thorsland and Ed Billick &ndash; Sunday March 2, 2025&nbsp;
&nbsp;John Shocknesse - VP of Customer Operation for CPI Security. A Customer Operations leader with over 25 years' experience in roles managing a variety of call center teams (including sales &amp; retention, technical support, alarm monitoring, underwriting, quality assurance, and more) as well as branch and field personnel. John share what is new in-home security, and the latest trends of criminal behavior w/ Ed
Later Theresa Payton, Cyber Security expert discusses with Bo and Beth - Meta Brain-to-text decoding....scary stuff
And Guest in Studio Charlotte FC's Play by Play and WFNZ Will Palaszczuk discussing the upcoming season with Sharon and Ed