Phishing scams targeting bank clients are on the rise, with fraudsters using emails and texts that look almost identical to real bank communication. In response, Capitec has introduced in-app calling that lets clients speak directly to the bank from inside the app, without needing airtime or data. It’s a move that improves security, reduces fraud risk and makes support more accessible to clients who might otherwise be left out. Andrew Baker, Chief Technology Officer at Capitec, speaks to Lester Kiewit about how a security-driven idea became a broader shift toward inclusive, purpose-led banking support.

Good Morning Cape Town with Lester Kiewit is a podcast of the CapeTalk breakfast show. 

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