The e-hailing company Bolt recently unveiled its second Driver Engagement Centre in South Africa, this time in Thornton, Cape Town. Bolt has explained that this move comes after extensive feedback from drivers, highlighting that in-person support is a critical need, and that this new centre is part of ongoing efforts to strengthen its relationship with driver-partners. Lester Kiewit speaks to Simo Kalajdzic, Senior Operations Manager at Bolt.