Lady Gaga, Bruce Springsteen, Taylor Swift and Jay Z – what do these megastars have in common? They rely on CLAIR GLOBAL to provide premium sound at their LIVE events. Shaun Clair, vice president of sales, takes us behind-the-scenes of the Lititz company at the center of some of the boldest global musical performances. Clair says avoid “ruinous empathy” and embrace “radical candor” to get the best performance from your team. His insights on this episode of PNC C-Speak: The Language of Executives.