December 18, 2025 - Darin Buttz, Manager, Patient Experience and Joanna Shepard, Nursing Director of the Emergency Department, joined Byers & Co to talk about the patient experience work taking place in the ED and the efforts/initiatives underway to improve the patient's experience when in the ED. Listen to the podcast now!

<p>December 18, 2025 - Darin Buttz, Manager, Patient Experience and Joanna Shepard, Nursing Director of the Emergency Department, joined Byers &amp; Co to talk about the patient experience work taking place in the ED and the efforts/initiatives underway to improve the patient's experience when in the ED. Listen to the podcast now!</p>

Byers & Co. has been the staple entertainment of Decatur, IL and the #1 rated morning show for 20 years. Marconi award winning host Brian Byers leads a three-hour whirlwind of news, entertainment, politics, sports, local and national topics, and high profile interviews and guests.

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