This episode explores the importance of understanding and meeting the needs of others in conversations. Lee discusses the concept of the three H's - being heard, helped, or hugged - and how individuals typically seek one of these in interactions.

Drawing inspiration from Charles Dewick's book, "Super Communicators," Lee emphasises the significance of recognising what the speaker wants from a conversation to enhance connection. The episode concludes with a reminder to prioritise connection over mere technicalities in conversations.

KEY TAKEAWAYS


Three H's: The concept of "heard, helped, and hugged" can help tailor interactions to build more connection with others.


Understanding Identities: Showing different aspects of one's identity can influence the outcome of conversations and help in connecting with others.


Connection is Key: The most important aspect of conversations is how well one can connect with the other person, understanding their needs, and turning up in a way to provide that.


Vulnerability: Being more vulnerable and sharing more of oneself can lead to better connections and understanding in conversations.


Continuous Learning: Taking time to get to know people and understand their identities can enhance communication and connection in interactions.

BEST MOMENTS

"People, when they are in an interaction or a conversation with somebody, they typically want one of three things. They want to be heard, they want to be helped, or they want to be hooked." 

"So if you as a speaker, if the person that's speaking wants to be heard, then you need the listener to actively listen and not interject." 

"But dependent upon the conversation that I'm in, I show different parts of my identity." 

"So how can you really connect with somebody if you only see one identity? But more importantly, how can you connect with people if you only share one identity?" 

"The most important thing in your conversations is how well you can connect to the other person." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

This episode explores the importance of understanding and meeting the needs of others in conversations. Lee discusses the concept of the three H's - being heard, helped, or hugged - and how individuals typically seek one of these in interactions.
Drawing inspiration from Charles Dewick's book, "Super Communicators," Lee emphasises the significance of recognising what the speaker wants from a conversation to enhance connection. The episode concludes with a reminder to prioritise connection over mere technicalities in conversations.
KEY TAKEAWAYS
<ul>
<li>
Three H's: The concept of "heard, helped, and hugged" can help tailor interactions to build more connection with others.
</li>
<li>
Understanding Identities: Showing different aspects of one's identity can influence the outcome of conversations and help in connecting with others.
</li>
<li>
Connection is Key: The most important aspect of conversations is how well one can connect with the other person, understanding their needs, and turning up in a way to provide that.
</li>
<li>
Vulnerability: Being more vulnerable and sharing more of oneself can lead to better connections and understanding in conversations.
</li>
<li>
Continuous Learning: Taking time to get to know people and understand their identities can enhance communication and connection in interactions.
</li>
</ul>
BEST MOMENTS
"People, when they are in an interaction or a conversation with somebody, they typically want one of three things. They want to be heard, they want to be helped, or they want to be hooked." 
"So if you as a speaker, if the person that's speaking wants to be heard, then you need the listener to actively listen and not interject." 
"But dependent upon the conversation that I'm in, I show different parts of my identity." 
"So how can you really connect with somebody if you only see one identity? But more importantly, how can you connect with people if you only share one identity?" 
"The most important thing in your conversations is how well you can connect to the other person." 
HOST BIO
You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

WARNING - This podcast WILL challenge your thinking.

Welcome to Business Problems Solved!

In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday. 

Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem Solver

Lee Houghton (pronounced Hawton)

You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting www.leehoughton.com for more content and to solve your business problems.

And remember – saying you know how to do it, is not doing it …

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