The ‘Say, Do Gap’ is the delay between when people say they are going to do something and when they actually do it or the difference in quality between what they say they are going to achieve and what they actually produce. Lee talks about an extra stage in this process, the ‘Think Feel’ stage. 

KEY TAKEAWAYS
If we can influence the thoughts and feelings of our people then we have a chance of influencing the culture of our organisation. 
If someone feels that an environment is not safe to freely express themselves there will be a substantial ‘Think, Feel, Say’ gap.
Remove the obstacles to free expression to act on things more quickly and achieve better resolutions.  

BEST MOMENTS
‘What people are thinking and feeling isn’t necessarily what they are saying when they are asked.’  
‘How many times have you had thoughts or feelings that you’ve not actually spoken?’
‘People talk about trust a lot and I think when you have a high trust environment then the gap between what people feel and say is far, far reduced.’ 

VALUABLE RESOURCES
Business Problems Solved Podcast

CONTACT METHOD
You can contact Lee Houghton on 07813342194
Lee@leehoughton.com
https://www.linkedin.com/in/lhoughton/

ABOUT THE HOST
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

The ‘Say, Do Gap’ is the delay between when people say they are going to do something and when they actually do it or the difference in quality between what they say they are going to achieve and what they actually produce. Lee talks about an extra stage in this process, the ‘Think Feel’ stage. 
KEY TAKEAWAYS
<ul>
<li aria-level="1">If we can influence the thoughts and feelings of our people then we have a chance of influencing the culture of our organisation. </li>
<li aria-level="1">If someone feels that an environment is not safe to freely express themselves there will be a substantial ‘Think, Feel, Say’ gap.</li>
<li aria-level="1">Remove the obstacles to free expression to act on things more quickly and achieve better resolutions.  </li>
</ul>
BEST MOMENTS ‘What people are thinking and feeling isn’t necessarily what they are saying when they are asked.’  ‘How many times have you had thoughts or feelings that you’ve not actually spoken?’ ‘People talk about trust a lot and I think when you have a high trust environment then the gap between what people feel and say is far, far reduced.’ 
VALUABLE RESOURCES <a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2">Business Problems Solved Podcast</a>         
CONTACT METHOD You can contact Lee Houghton on 07813342194 <a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a>  <a href="https://www.linkedin.com/in/lhoughton/">https://www.linkedin.com/in/lhoughton/</a>
ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

WARNING - This podcast WILL challenge your thinking.

Welcome to Business Problems Solved!

In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday. 

Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem Solver

Lee Houghton (pronounced Hawton)

You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting www.leehoughton.com for more content and to solve your business problems.

And remember – saying you know how to do it, is not doing it …

Business Problems Solved Podcast

Business Problems Solved

The ‘Say, Do Gap’ is the delay between when people say they are going to do something and when they actually do it or the difference in quality between what they say they are going to achieve and what they actually produce. Lee talks about an extra stage in this process, the ‘Think Feel’ stage.

Advertisement