We meet people every day, online and in life. But how meaningful are these connections? And how much more powerful could they be if we took the time to get to know people better?

In this week’s show, Lee talks to a relatively new connection, but one that has made a marked impact upon his life - Victoria Hamilton, who joins the show to discuss the benefits of spending more time getting to know people.

KEY TAKEAWAYS
In the new landscape of the business world, it’s the companies who focus on people, and trying to reach their customers in more creative, empowering ways, will be the ones who thrive.
Happy people lead to happy customers. We can create happy people by installing a culture of comfort, support and collaboration in our organisations.
The art of empathy allows us the insight to recognise when people are coming from a different place. The slightest trip along the way can affect a person’s outlook. We must understand where people are coming from.
Having a sensation or feeling removed from our reach, such as the ability to physically connect, makes it all the more desirable. Lockdown has demonstrated that we crave human contact above all things.

BEST MOMENTS

‘It’s such a time of unparalleled change’ 

’The culture, behaviours and values of an organisation are what will shape and determine the impact and success of your focus on the customer’ 

’Try and walk a mile in the other person’s shoes’ 

‘We have a chance to relearn, reset and recalibrate!’ 

VALUABLE RESOURCES

Business Problems Solved Podcast   

Victoria Hamilton LinkedIn - https://www.linkedin.com/in/customertransformation/

ABOUT THE HOST

 

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

 

CONTACT METHOD

 

You can contact Lee Houghton on 07813342194

Lee@leehoughton.com

https://www.linkedin.com/in/lhoughton/

We meet people every day, online and in life. But how meaningful are these connections? And how much more powerful could they be if we took the time to get to know people better?
In this week&rsquo;s show, Lee talks to a relatively new connection, but one that has made a marked impact upon his life - Victoria Hamilton, who joins the show to discuss the benefits of spending more time getting to know people.
KEY TAKEAWAYS
<ul>
<li>In the new landscape of the business world, it&rsquo;s the companies who focus on people, and trying to reach their customers in more creative, empowering ways, will be the ones who thrive.</li>
<li>Happy people lead to happy customers. We can create happy people by installing a culture of comfort, support and collaboration in our organisations.</li>
<li>The art of empathy allows us the insight to recognise when people are coming from a different place. The slightest trip along the way can affect a person&rsquo;s outlook. We must understand where people are coming from.</li>
<li>Having a sensation or feeling removed from our reach, such as the ability to physically connect, makes it all the more desirable. Lockdown has demonstrated that we crave human contact above all things.</li>
</ul>
BEST MOMENTS
&lsquo;It&rsquo;s such a time of unparalleled change&rsquo; 
&rsquo;The culture, behaviours and values of an organisation are what will shape and determine the impact and success of your focus on the customer&rsquo; 
&rsquo;Try and walk a mile in the other person&rsquo;s shoes&rsquo; 
&lsquo;We have a chance to relearn, reset and recalibrate!&rsquo; 
VALUABLE RESOURCES
<a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2">Business Problems Solved Podcast</a> &nbsp;&nbsp;
Victoria Hamilton LinkedIn -&nbsp;<a href="https://www.linkedin.com/in/customertransformation/">https://www.linkedin.com/in/customertransformation/</a>
ABOUT THE HOST
&nbsp;
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is &ldquo;THE Business Problem Solver&rdquo;, a Management Consultant, CX Specialist and Keynote Speaker.
&nbsp;
CONTACT METHOD
&nbsp;
You can contact Lee Houghton on 07813342194
Lee@leehoughton.com
<a href="https://www.linkedin.com/in/lhoughton/">https://www.linkedin.com/in/lhoughton/</a>

WARNING - This podcast WILL challenge your thinking.

Welcome to Business Problems Solved!

In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday. 

Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem Solver

Lee Houghton (pronounced Hawton)

You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting www.leehoughton.com for more content and to solve your business problems.

And remember – saying you know how to do it, is not doing it …

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