In this episode Lee talks to David Holmes who has worked in Contact Centres and Customer Operations across Sales, Customer Service and Digital for some of the biggest companies in the UK, currently Operations Director at Cigna Healthcare. Lee and David chat about success and its definition, “harmonious friction”, the team leader role and how open mindedness can make the difference.



KEY TAKEAWAYS
Find the job that generates enthusiasm in you.
Learn to enjoy challenges to your methods and thinking. Having an open mind and being willing to listen is important. 
There is only negative feedback or constructive negative feedback. Generally it is about something that needs improvement. Positive feedback is affirmation. 
Being a team leader is about being able to look forward to a destination and then planning on how to get there. 
It's ok to bring people outside of the business to be critical and challenging in a way that those inside are too invested to achieve.



BEST MOMENTS

‘Just when you think you’ve seen it all, someone comes along and shows you something new.’ – David

‘What is it that excites you about what you do and why? I love working with people, Lee.’ – David

‘That “harmonious friction” generates my passion and I hope I never lose it’ – David

‘Let’s talk about your past actually. What is it that people saw in you to allow you to create this history?’ – Lee 



VALUABLE RESOURCES

Business Problems Solved Podcast



ABOUT THE HOST

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.



CONTACT METHOD

You can contact Lee Houghton on 07813342194

Lee@leehoughton.com

https://www.linkedin.com/in/lhoughton/

In this episode Lee talks to David Holmes who has worked in Contact Centres and Customer Operations across Sales, Customer Service and Digital for some of the biggest companies in the UK, currently Operations Director at Cigna Healthcare. Lee and David chat about success and its definition, “harmonious friction”, the team leader role and how open mindedness can make the difference.
 
KEY TAKEAWAYS
<ul>
<li aria-level="1">Find the job that generates enthusiasm in you.</li>
<li aria-level="1">Learn to enjoy challenges to your methods and thinking. Having an open mind and being willing to listen is important. </li>
<li aria-level="1">There is only negative feedback or constructive negative feedback. Generally it is about something that needs improvement. Positive feedback is affirmation. </li>
<li aria-level="1">Being a team leader is about being able to look forward to a destination and then planning on how to get there. </li>
<li aria-level="1">It's ok to bring people outside of the business to be critical and challenging in a way that those inside are too invested to achieve.</li>
</ul>
 
BEST MOMENTS
‘Just when you think you’ve seen it all, someone comes along and shows you something new.’ – David
‘What is it that excites you about what you do and why? I love working with people, Lee.’ – David
‘That “harmonious friction” generates my passion and I hope I never lose it’ – David
‘Let’s talk about your past actually. What is it that people saw in you to allow you to create this history?’ – Lee 
 
VALUABLE RESOURCES
<a href="https://podcasts.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2">Business Problems Solved Podcast</a>         
 
ABOUT THE HOST
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack &amp; India. I also enjoy listening to and reading business &amp; personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.
 
CONTACT METHOD
You can contact Lee Houghton on 07813342194
<a href="mailto:Lee@leehoughton.com">Lee@leehoughton.com</a> 
<a href="https://www.linkedin.com/in/lhoughton/">https://www.linkedin.com/in/lhoughton/</a>

WARNING - This podcast WILL challenge your thinking.

Welcome to Business Problems Solved!

In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday. 

Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem Solver

Lee Houghton (pronounced Hawton)

You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting www.leehoughton.com for more content and to solve your business problems.

And remember – saying you know how to do it, is not doing it …

Business Problems Solved Podcast

Business Problems Solved

In this episode Lee talks to David Holmes who has worked in Contact Centres and Customer Operations across Sales, Customer Service and Digital for some of the biggest companies in the UK, currently Operations Director at Cigna Healthcare. Lee and David chat about success and its definition, “harmonious friction”, the team leader role and how open mindedness can make the difference.

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