Just standing in front of a group of people is enough to get your palms sweaty and your heart thumping, but practice will help you deliver a presentation with impact.

Communication expert Shane Hatton explains how to capture an audience's attention from the very beginning – after all, he says, first impressions count – and from there, how to keep their attention throughout. He says a great presenter is someone who serves his audience and speaks the language of the crowd.

Just standing in front of a group of people is enough to get your palms sweaty and your heart thumping, but practice will help you deliver a presentation with impact.
Communication expert Shane Hatton explains how to capture an audience's attention from the very beginning &ndash; after all, he says, first impressions count &ndash; and from there, how to keep their attention throughout. He says a great presenter is someone who serves his audience and speaks the language of the crowd.

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