A toxic workplace culture grows over time but can strike without warning. It’s corrosive and can have a terrible impact internally on staff and externally with clients or customers. Colin D Ellis, a workplace culture specialist who has written extensively on the topic, has some words of wisdom about how bad cultures can be created and how to fix them. He breaks down how toxic behaviours can arise, from micromanagement to severe forms of misconduct, and offers workable strategies for owners and managers to lead by example, approach issues with empathy, and reset cultural expectations.

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