If you’re looking for customer service inspiration, a large telco probably wouldn’t be your first port of call. But, there is one little-known teleco brand whose customers are raving: Macquarie Technology Group. New York Times best-selling author and customer experience expert, Dr Joseph A. Michelli, has built a career analysing the secrets behind world-leading brands. He’s published best-sellers on Starbucks, the Ritz-Carlton and Mercedes-Benz. His latest exposé examines how a focus on customer service helped Macquarie grow from a telecom challenger in the 1990s to a dynamic billion-dollar company today.



Business Essentials Daily is produced by:

SoundCartel
soundcartel.com.au
+61 3 9882 8333

If you’re looking for customer service inspiration, a large telco probably wouldn’t be your first port of call. But, there is one little-known teleco brand whose customers are raving: Macquarie Technology Group. New York Times best-selling author and customer experience expert, Dr Joseph A. Michelli, has built a career analysing the secrets behind world-leading brands. He’s published best-sellers on Starbucks, the Ritz-Carlton and Mercedes-Benz. His latest exposé examines how a focus on customer service helped Macquarie grow from a telecom challenger in the 1990s to a dynamic billion-dollar company today. 
Business Essentials Daily is produced by:
SoundCartel <a href="https://soundcartel.com.au/">soundcartel.com.au</a> +61 3 9882 8333

Business Essentials features interviews with business experts and industry leaders, providing up-to-date, insightful advice on wide-ranging topics, including winning sales strategies, HR issues, mental health and leadership.

Hosted by Grace Jennings-Edquist, the goal is to encourage and inspire a new generation of Australian business owners and entrepreneurs to grow healthier, happier and more profitable businesses.

Business Essentials is a podcast four decades in the making, from SoundCartel, the producers of the world's longest-running business audio magazine by the same name. 

Business Essentials is produced by the team at SoundCartel - Nick Schildberger, Grace Jennings-Edquist, Nicole Goodman and Mariah Stonehewer. Technical production by Pete Letts. 

Listen and follow in your favourite podcast app and make Business Essentials part of your routine for business success.

Business Essentials
www.bedaily.com.au

Business Essentials is produced by SoundCartel

www.soundcartel.com.au

+61 3 9882 8333

Business Essentials features interviews with business experts and industry leaders, providing up-to-date, insightful advice on wide-ranging topics, including winning sales strategies, HR issues, mental health and leadership.
Hosted by Grace Jennings-Edquist, the goal is to encourage and inspire a new generation of Australian business owners and entrepreneurs to grow healthier, happier and more profitable businesses.
Business Essentials is a podcast four decades in the making, from SoundCartel, the producers of the world's longest-running business audio magazine by the same name.&nbsp;
Business Essentials is produced by the team at SoundCartel - Nick Schildberger, Grace Jennings-Edquist, Nicole Goodman and Mariah Stonehewer. Technical production by Pete Letts.&nbsp;
Listen and follow in your favourite podcast app and make Business Essentials part of your routine for business success.
Business Essentials <a href="http://www.bedaily.com.au">www.bedaily.com.au</a>
Business Essentials is produced by SoundCartel
<a href="http://www.soundcartel.com.au">www.soundcartel.com.au</a>
+61 3 9882 8333