Africa in BusinessAfrica in Business

Banks across the continent to leveraging technology to redefine financial access in Africa

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A report by African Banker and Backbase titled "Retail banking: Competing for the modern African customer" that forms part of the Africa Digital Banking Experience Series, unpacks how banks across the continent are transforming retail banking by prioritising operational agility, digital access, and customer engagement.

The report also examines everyday banking in urban and rural areas, and how the industry is leveraging technology to redefine financial access across the continent, ultimately reaching the unbanked population.

Thami Ngubeni spoke to Nohaila Ibn El Farouk, Account Executive EMEA, at Backbase....

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