Dr Ben Hurst loved the huge numbers of younger people who increasingly engaged with HotDoc online, at the height of the Covid testing & booking vaccinations. But madly chasing new patients is not his core motivation. Improving the patient experience is! And being a former practicing doctor means Ben Hurst puts patients front and centre of HotDoc’s culture and growth. How the online platform more easily allows patients to interact with their doctors, with a few mouse clicks, rather than endless phone calls, is his team’s reason to go to work every day. HotDoc has now expanded to 110 full-time employees, with revenue around $19million a year. So what’s his secret sauce, and where do chess and Tolstoy fit into his business picture? Well, take a listen to Part 2 of my chat with Dr Ben Hurst.

<p>Dr Ben Hurst loved the huge numbers of younger people who increasingly engaged with HotDoc online, at the height of the Covid testing &amp; booking vaccinations. But madly chasing new patients is not his core motivation. Improving the patient experience is! And being a former practicing doctor means Ben Hurst puts patients front and centre of HotDoc&rsquo;s culture and growth. How the online platform more easily allows patients to interact with their doctors, with a few mouse clicks, rather than endless phone calls, is his team&rsquo;s reason to go to work every day. HotDoc has now expanded to 110 full-time employees, with revenue around $19million a year. So what&rsquo;s his secret sauce, and where do chess and Tolstoy fit into his business picture? Well, take a listen to Part 2 of my chat with Dr Ben Hurst.</p>

Candid interviews with successful Self-starters. On Build It. They'll Come, you'll hear from some amazing Australian entrepreneurs who bet big to build great businesses. Journalist Helen Dalley interviews business innovators and visionaries on how they turned their lightbulb idea into a viable, sustainable enterprise. 

This podcast is about the human face behind taking a simple idea and turning it into a business or movement. It's the beating heart behind what it takes to build an empire, from concept to execution, and how they actually achieve it. Fuelled by blind faith and hard slog, how they transform their dream idea into concrete reality.

Journalist Helen Dalley interviews business innovators and visionaries on how they turned their lightbulb idea into a viable, sustainable enterprise.

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