The two-minute phone call that could save your business: inside My Lending Co's compliance-first growth story

Nine systems to complete one deal. A security scare sorted from the school pick-up line. And a broker note lenders keep thanking them for.

In this episode of Broker Bulletin, LMG's Luke Jarmaine and Mel Cooney sit down with Kayla Smith and Kristina Siegert, who built My Lending Co from scratch 18 months ago in Brisbane, to talk compliance, systems, AI and the real cost of getting security wrong.

In this episode, you'll hear:


Why compliance and systems beat every other factor when choosing an aggregator


How a two-minute security check gave two business owners genuine peace of mind


Why lenders keep thanking Kayla and Kristina for their broker notes

 Like this episode?
Leave a review! Don't miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.

Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.

You can also connect with us on Instagram @lmg.broker and on LinkedIn.

Want to know more about LMG?

Show notes:
00:49 – Kayla and Kristina introduce My Lending Co and how it started
02:04 – Mel's school-based traineeship story and how it led to Kayla's career
07:15 – What Kayla and Kristina actually looked for in an aggregator
08:59 – Discovering MyCRM after juggling nine different systems
16:34 – The security scare sorted in two minutes flat
20:16 – How compliance has shaped their client experience
23:07 – Using AI to save time on broker notes and QA checks
27:34 – Their future goals: more efficiency, not necessarily more scale

The two-minute phone call that could save your business: inside My Lending Co's compliance-first growth story
Nine systems to complete one deal. A security scare sorted from the school pick-up line. And a broker note lenders keep thanking them for.
In this episode of Broker Bulletin, LMG's Luke Jarmaine and Mel Cooney sit down with Kayla Smith and Kristina Siegert, who built My Lending Co from scratch 18 months ago in Brisbane, to talk compliance, systems, AI and the real cost of getting security wrong.
In this episode, you'll hear:
<ul>
<li dir="ltr">
Why compliance and systems beat every other factor when choosing an aggregator
</li>
<li dir="ltr">
How a two-minute security check gave two business owners genuine peace of mind
</li>
<li dir="ltr">
Why lenders keep thanking Kayla and Kristina for their broker notes
</li>
</ul>
&nbsp;Like this episode? Leave a review! Don't miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.
Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.
You can also connect with us on Instagram @lmg.broker and on LinkedIn.
Want to know more about&nbsp;<a href="https://lmg.broker/" data-saferedirecturl="https://www.google.com/url?q=https://lmg.broker/&amp;source=gmail&amp;ust=1786151315713000&amp;usg=AOvVaw3mtanpZpWuhWxXsZB6v7-e">LMG?</a>
Show notes: 00:49 &ndash; Kayla and Kristina introduce My Lending Co and how it started 02:04 &ndash; Mel's school-based traineeship story and how it led to Kayla's career 07:15 &ndash; What Kayla and Kristina actually looked for in an aggregator 08:59 &ndash; Discovering MyCRM after juggling nine different systems 16:34 &ndash; The security scare sorted in two minutes flat 20:16 &ndash; How compliance has shaped their client experience 23:07 &ndash; Using AI to save time on broker notes and QA checks 27:34 &ndash; Their future goals: more efficiency, not necessarily more scale

Broker Bulletin is your go-to podcast for tips, stories, and insights straight from the heart of Australia’s broking industry. It’s all about keeping you ahead of the game in a market that’s always on the move.

Each week, we chat with guest brokers, industry leaders, and area experts who tackle the big challenges facing broking and share some of the real opportunities on offer. From celebrating wins to dishing out practical advice, each episode will give you the guidance you need to make the most of your broking journey.

Whether you’re on the road, at the gym, or taking some time out from a busy day, Broker Bulletin is here to keep you inspired, informed, and ready to take your business to the next level, no matter what stage of your career you are in.

So, hit subscribe, join the conversation, and connect with our growing broker community.

Broker Bulletin is your go-to podcast for tips, stories, and insights straight from the heart of Australia&rsquo;s broking industry. It&rsquo;s all about keeping you ahead of the game in a market that&rsquo;s always on the move.
Each week, we chat with guest brokers, industry leaders, and area experts who tackle the big challenges facing broking and share some of the real opportunities on offer. From celebrating wins to dishing out practical advice, each episode will give you the guidance you need to make the most of your broking journey.
Whether you&rsquo;re on the road, at the gym, or taking some time out from a busy day, Broker Bulletin is here to keep you inspired, informed, and ready to take your business to the next level, no matter what stage of your career you are in.
So, hit subscribe, join the conversation, and connect with our growing broker community.