What if you could lock in commitment and get a headstart on necessary docs, all before you hang up the phone?

In this episode of Broker Bulletin, Patrick Noll, founder of Runestone Finance, sits down with Alberto Gorgioski, Associate Director of Loan Market to chat all about how he’s built a customer-centric approach to the first call that’s clear, confident and highly effective, without ever sounding “salesy.”

Patrick shares how he reads the room on every first call, balances empathy with urgency, sets his own boundaries, and uses smart processes to get documents back faster and build instant trust. 

You’ll hear:
Why setting the tone early builds better clients and stronger referrals
The trick to creating urgency without pushing people away
How to close without the hard sell (and still get docs back that night)

Whether you’re struggling with follow-up fatigue or looking to tighten up your pipeline, this episode is packed with practical gold.

Like this episode?
Leave a review! Don’t miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.

Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.
You can also connect with us on Instagram @lmg.broker and on LinkedIn.

Let’s keep the conversation going.
lmg.broker/broker-bulletin

Want to know more about LMG? Click here.

What if you could lock in commitment and get a headstart on necessary docs, all before you hang up the phone?
In this episode of&nbsp;Broker Bulletin,&nbsp;Patrick Noll, founder of Runestone Finance, sits down with&nbsp;Alberto Gorgioski, Associate Director of Loan Market&nbsp;to chat all about how he&rsquo;s built a customer-centric approach to the first call that&rsquo;s clear, confident and highly effective, without ever sounding &ldquo;salesy.&rdquo;
Patrick shares how he reads the room on every first call, balances empathy with urgency, sets his own boundaries, and uses smart processes to get documents back faster and build instant trust.&nbsp;
You&rsquo;ll hear:
<ul>
<li dir="ltr">Why setting the tone early builds better clients and stronger referrals</li>
<li dir="ltr">The trick to creating urgency without pushing people away</li>
<li dir="ltr">How to close without the hard sell (and still get docs back that night)</li>
</ul>
Whether you&rsquo;re struggling with follow-up fatigue or looking to tighten up your pipeline, this episode is packed with practical gold.
Like this episode? Leave a review! Don&rsquo;t miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.
Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker. You can also connect with us on Instagram @lmg.broker and on LinkedIn.
Let&rsquo;s keep the conversation going. <a href="https://lmg.broker/broker-bulletin" data-saferedirecturl="https://www.google.com/url?q=https://lmg.broker/broker-bulletin&amp;source=gmail&amp;ust=1752532467605000&amp;usg=AOvVaw0Bgrs22BCBdUqnR6pMeDrE">lmg.broker/broker-bulletin</a>
Want to know more about LMG?<a href="https://share.hsforms.com/1CE6_4sF2TI-49ijVinPwiQ2vql1"> Click here</a>.

Broker Bulletin is your go-to podcast for tips, stories, and insights straight from the heart of Australia’s broking industry. It’s all about keeping you ahead of the game in a market that’s always on the move.

Each week, we chat with guest brokers, industry leaders, and area experts who tackle the big challenges facing broking and share some of the real opportunities on offer. From celebrating wins to dishing out practical advice, each episode will give you the guidance you need to make the most of your broking journey.

Whether you’re on the road, at the gym, or taking some time out from a busy day, Broker Bulletin is here to keep you inspired, informed, and ready to take your business to the next level, no matter what stage of your career you are in.

So, hit subscribe, join the conversation, and connect with our growing broker community.

Broker Bulletin is your go-to podcast for tips, stories, and insights straight from the heart of Australia&rsquo;s broking industry. It&rsquo;s all about keeping you ahead of the game in a market that&rsquo;s always on the move.
Each week, we chat with guest brokers, industry leaders, and area experts who tackle the big challenges facing broking and share some of the real opportunities on offer. From celebrating wins to dishing out practical advice, each episode will give you the guidance you need to make the most of your broking journey.
Whether you&rsquo;re on the road, at the gym, or taking some time out from a busy day, Broker Bulletin is here to keep you inspired, informed, and ready to take your business to the next level, no matter what stage of your career you are in.
So, hit subscribe, join the conversation, and connect with our growing broker community.

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