Keeping a broker network engaged in a fast-changing market is no small feat. But for Stephen Harris, General Manager of Nectar Mortgages, it’s all about staying personal at scale.

In this episode, recorded live at Growth Summit Gold Coast, LMG’s Mark Montalto sits down with Stephen to unpack how Nectar supports 160 team members nationwide, without losing the human connection.

From gamified data to one-on-one phone calls, Steve shares how brokers can grow sustainably, leverage tech without overwhelm, and stay focused on what matters: clients.

You’ll hear:
Why tech should support - not replace - the broker-client relationship
 How to tailor your support strategy to every broker’s ‘love language’
The real-world ways AI is already shaping broker businesses
 How small, consistent communication keeps a team connected

Whether you're managing a team, growing your solo practice, or just feeling a little ‘stuck in the fourth bedroom,’ this is a grounded chat on how to build a brokerage that works for people, not just processes.

Like this episode?
Leave a review! Don’t miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.

Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.
You can also connect with us on Instagram @lmg.broker and on LinkedIn.

Let’s keep the conversation going.
lmg.broker/broker-bulletin

Want to know more about LMG? Click here.

Keeping a broker network engaged in a fast-changing market is no small feat. But for&nbsp;Stephen Harris, General Manager of Nectar Mortgages, it&rsquo;s all about staying personal at scale.
In this episode, recorded live at Growth Summit Gold Coast, LMG&rsquo;s Mark Montalto sits down with Stephen to unpack how Nectar supports 160 team members nationwide, without losing the human connection.
From gamified data to one-on-one phone calls, Steve shares how brokers can grow sustainably, leverage tech without overwhelm, and stay focused on what matters: clients.
You&rsquo;ll hear:
<ul>
<li dir="ltr">Why tech should support - not replace - the broker-client relationship</li>
<li dir="ltr">&nbsp;How to tailor your support strategy to every broker&rsquo;s &lsquo;love language&rsquo;</li>
<li dir="ltr">The real-world ways AI is already shaping broker businesses</li>
<li dir="ltr">&nbsp;How small, consistent communication keeps a team connected</li>
</ul>
Whether you're managing a team, growing your solo practice, or just feeling a little &lsquo;stuck in the fourth bedroom,&rsquo; this is a grounded chat on how to build a brokerage that works for people, not just processes.
Like this episode? Leave a review! Don&rsquo;t miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.
Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker. You can also connect with us on Instagram @lmg.broker and on LinkedIn.
Let&rsquo;s keep the conversation going. <a href="https://lmg.broker/broker-bulletin" data-saferedirecturl="https://www.google.com/url?q=https://lmg.broker/broker-bulletin&amp;source=gmail&amp;ust=1750483700830000&amp;usg=AOvVaw1yO3FKFDsCb6yM1mrJtFHW">lmg.broker/broker-bulletin</a>
Want to know more about LMG?<a href="https://share.hsforms.com/1CE6_4sF2TI-49ijVinPwiQ2vql1"> Click here</a>.

Broker Bulletin is your go-to podcast for tips, stories, and insights straight from the heart of Australia’s broking industry. It’s all about keeping you ahead of the game in a market that’s always on the move.

Each week, we chat with guest brokers, industry leaders, and area experts who tackle the big challenges facing broking and share some of the real opportunities on offer. From celebrating wins to dishing out practical advice, each episode will give you the guidance you need to make the most of your broking journey.

Whether you’re on the road, at the gym, or taking some time out from a busy day, Broker Bulletin is here to keep you inspired, informed, and ready to take your business to the next level, no matter what stage of your career you are in.

So, hit subscribe, join the conversation, and connect with our growing broker community.

Broker Bulletin is your go-to podcast for tips, stories, and insights straight from the heart of Australia&rsquo;s broking industry. It&rsquo;s all about keeping you ahead of the game in a market that&rsquo;s always on the move.
Each week, we chat with guest brokers, industry leaders, and area experts who tackle the big challenges facing broking and share some of the real opportunities on offer. From celebrating wins to dishing out practical advice, each episode will give you the guidance you need to make the most of your broking journey.
Whether you&rsquo;re on the road, at the gym, or taking some time out from a busy day, Broker Bulletin is here to keep you inspired, informed, and ready to take your business to the next level, no matter what stage of your career you are in.
So, hit subscribe, join the conversation, and connect with our growing broker community.