Building a business where 70% of clients come back? That takes more than just good service - it takes a rock-solid system.

In this episode of Broker Bulletin, Loan Market’s number one broker globally, Paulette Trotter, joins LMG’s Grace Ormsby to share how she’s built a business that keeps clients returning time and time again. 

She lifts the lid on the processes and team structure that have helped her not only deliver an exceptional client experience but also supercharge her referral network.

With 40 to 50 applications submitted each month, Paulette’s approach is proof that a strong service proposition, backed by the right systems, can drive serious growth. 

 

The game-changing strategies Paulette has in place: 


A 6-month check-in with clients


Continuous touchpoints post-settlement


Going into every client interaction with a ‘helping’ mindset 

 

Like this episode? 

Leave a review! Don’t miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service. 

We’d love to hear from you!

Got questions, ideas, or suggestions for our podcast? Maybe you’ve got a guest in mind who’d be perfect. Whatever it is, drop us a line at podcast@lmg.broker.

You can also connect with us on Instagram @lmg.broker and on LinkedIn. 

Let’s keep the conversation going. 

lmg.broker/broker-bulletin

Want to know more about Loan Market?Click here.

 

Building a business where 70% of clients come back? That takes more than just good service - it takes a rock-solid system.
In this episode of&nbsp;Broker Bulletin, Loan Market&rsquo;s number one broker globally, Paulette Trotter, joins LMG&rsquo;s Grace Ormsby to share how she&rsquo;s built a business that keeps clients returning time and time again.&nbsp;
She lifts the lid on the processes and team structure that have helped her not only deliver an exceptional client experience but also supercharge her referral network.
With 40 to 50 applications submitted each month, Paulette&rsquo;s approach is proof that a strong service proposition, backed by the right systems, can drive serious growth.&nbsp;
&nbsp;
The game-changing strategies Paulette has in place:&nbsp;
<ol>
<li dir="ltr">
A 6-month check-in with clients
</li>
<li dir="ltr">
Continuous touchpoints post-settlement
</li>
<li dir="ltr">
Going into every client interaction with a &lsquo;helping&rsquo; mindset&nbsp;
</li>
</ol>
&nbsp;
Like this episode?&nbsp;
Leave a review! Don&rsquo;t miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.&nbsp;
We&rsquo;d love to hear from you! Got questions, ideas, or suggestions for our podcast? Maybe you&rsquo;ve got a guest in mind who&rsquo;d be perfect. Whatever it is, drop us a line at podcast@lmg.broker.
You can also connect with us on Instagram&nbsp;<a href="https://www.instagram.com/lmg.broker" data-saferedirecturl="https://www.google.com/url?q=https://www.instagram.com/lmg.broker&amp;source=gmail&amp;ust=1739591365147000&amp;usg=AOvVaw3qvEhZYsiwnO-AhcFRpWQQ">@lmg.broker</a>&nbsp;and on&nbsp;<a href="https://www.linkedin.com/company/lmg" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/lmg&amp;source=gmail&amp;ust=1739591365147000&amp;usg=AOvVaw3s19eArkWhLxmRIXo4etAX">LinkedIn</a>.&nbsp;
Let&rsquo;s keep the conversation going.&nbsp;
<a href="https://lmg.broker/broker-bulletin" data-saferedirecturl="https://www.google.com/url?q=https://lmg.broker/broker-bulletin&amp;source=gmail&amp;ust=1739591365147000&amp;usg=AOvVaw1TIG2DVt3phUgWUmIFn-rl">lmg.broker/broker-bulletin</a>
Want to know more about Loan Market?<a href="https://share.hsforms.com/1CE6_4sF2TI-49ijVinPwiQ2vql1"> </a><a href="https://www.loanmarket.com.au/careers/">Click here.</a>
&nbsp;

Broker Bulletin is your go-to podcast for tips, stories, and insights straight from the heart of Australia’s broking industry. It’s all about keeping you ahead of the game in a market that’s always on the move.

Each week, we chat with guest brokers, industry leaders, and area experts who tackle the big challenges facing broking and share some of the real opportunities on offer. From celebrating wins to dishing out practical advice, each episode will give you the guidance you need to make the most of your broking journey.

Whether you’re on the road, at the gym, or taking some time out from a busy day, Broker Bulletin is here to keep you inspired, informed, and ready to take your business to the next level, no matter what stage of your career you are in.

So, hit subscribe, join the conversation, and connect with our growing broker community.

Broker Bulletin is your go-to podcast for tips, stories, and insights straight from the heart of Australia&rsquo;s broking industry. It&rsquo;s all about keeping you ahead of the game in a market that&rsquo;s always on the move.
Each week, we chat with guest brokers, industry leaders, and area experts who tackle the big challenges facing broking and share some of the real opportunities on offer. From celebrating wins to dishing out practical advice, each episode will give you the guidance you need to make the most of your broking journey.
Whether you&rsquo;re on the road, at the gym, or taking some time out from a busy day, Broker Bulletin is here to keep you inspired, informed, and ready to take your business to the next level, no matter what stage of your career you are in.
So, hit subscribe, join the conversation, and connect with our growing broker community.

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