Remember when accessing government services or healthcare didn't require downloading a complicated digital program on your phone? 

From booking appointments to dealing with council services, we are increasingly being forced to use apps—and many of us are wondering why we can't just go back to how things used to be. Brent is joined by RMIT University’s Dr. Dana McKay, Associate Dean of Interaction, Technology and Information, to explore why every business and public service is pushing an app on us, the hidden tracking, and why so many Australians want a simpler life offline. 

• The Push for Digital-Only: How traditional service counters, paper forms, and physical cards are rapidly being replaced by mandatory smartphone software.

• Why Organisations Love Them: Unpacking how apps save corporations and government agencies money while gathering valuable user data and real-time location tracking.

• Consumer Frustration & Isolation: Looking at the massive accessibility barriers created for older Australians and anyone locked out of the digital ecosystem.

• Digital Overload: Why single-use apps clutter our devices, drain our batteries, and make daily life unnecessarily difficult.

If you're tired of downloading a new app just to complete a basic task, this is an absolute must-listen.