Is your AI chatbot the new expert under the hood?

Joining Brent is Adele Coswello, Chief Customer Officer at mycar, to discuss how drivers are increasingly turning to AI to interpret dashboard warning lights, decode strange noises, and even guide basic maintenance tasks. With nearly half of Australian drivers now trusting AI to inform their servicing decisions, the dynamic between customers and technicians is changing fast.

Is this new wave of tech-savvy drivers actually better prepared, or are we heading toward a dangerous overreliance on digital advice? Adele shares her insights on where AI fits into the garage, how it’s changing the trust factor, and why a human mechanic is still your best line of defense.