Regardless of the process you are trying to automate, it's likely that you are migrating from another system, be it Excel, email, or a legacy application. In this episode we have two subject matter experts that discuss the importance of modifying the process vs. modifying the platform to maximize your outcomes and minimize your risks. 

Topics
00:00 Welcome/Introduction
04:59 Overview
09:10 Developer awareness
12:24 Examples
15:19 What works
17:21 Business smart customization and the customization register
23:05 Metrics
24:44 Where to find out more
27:48 Balancing the transformation
31:07 Contact info
31:52 Outro

Links
LinkedIn: Raghuveer Moorthy
LinkedIn: Harshdeep Garg

Check out the other ServiceNow podcasts.

Regardless of the process you are trying to automate, it's likely that you are migrating from another system, be it Excel, email, or a legacy application. In this episode we have two subject matter experts that discuss the importance of modifying the process vs. modifying the platform to maximize your outcomes and minimize your risks. Topics
<ul>
<li>00:00 Welcome/Introduction</li>
<li>04:59 Overview</li>
<li>09:10 Developer awareness</li>
<li>12:24 Examples</li>
<li>15:19 What works</li>
<li>17:21 Business smart customization and the customization register</li>
<li>23:05 Metrics</li>
<li>24:44 Where to find out more</li>
<li>27:48 Balancing the transformation</li>
<li>31:07 Contact info</li>
<li>31:52 Outro</li>
</ul>
Links
<ul>
<li><a href="https://www.linkedin.com/in/raghuveer-moorthy-8041a91b/">LinkedIn: Raghuveer Moorthy</a></li>
<li><a href="https://www.linkedin.com/in/harshdeepgarg/">LinkedIn: Harshdeep Garg</a></li>
</ul>
Check out the other <a href="https://devlink.sn/podcasts">ServiceNow podcasts</a>.

Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Join your hosts, Chuck Tomasi and Lauren McManamon, Sr. Developer Advocates. They talk to ServiceNow product managers and developers about the Now Platform features, customers to discuss apps they've built, interesting people in the ServiceNow ecosystem, and others about career tips to take your developer career higher. Take a break with Break Point.

Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Join your hosts, Chuck Tomasi and Lauren McManamon, Sr. Developer Advocates. They talk to ServiceNow product managers and developers about the Now Platform features, customers to discuss apps they've built, interesting people in the ServiceNow ecosystem, and others about career tips to take your developer career higher. Take a break with Break Point.

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