On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it’s set to change how developers approach automation.

⏱️ Timestamps
00:00 Introduction
02:37 What ARE ServiceNow Web Agents?
07:09 So, Web Agents Are Not ONLY Accessible Through Chat?
09:41 How Are Web Agents Similar/Different From RPA?
12:25 What Are Some Cornerstone Use Cases for Web Agents?
17:19 What Are the V1 Capabilities / Limitations of Web Agents?
18:47 What Are Web Agent Best Practices? 22:18 Where Can People Try Out Web Agents?
23:55 What’s On the Roadmap for Web Agents? *SAFE HARBOR*
27:01 How Have Priorities Changed to Meet Market Expectations?
29:50 What Are Initial Customer Thoughts on Web Agents?
31:11 Where Can People Provide Feedback on Web Agents?
32:02 Call to Action
33:57 Conclusion

🔗 Links
Jingfei Chen's LinkedIn
AI Experience Release Event
Get to Know Now Assist AI Web Agent
The ServiceNow World Forums
The ServiceNow Developer Site
The Developer Advocate Blog

On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it&rsquo;s set to change how developers approach automation.
⏱️ Timestamps
<ul>
<li>00:00 Introduction</li>
<li>02:37 What ARE ServiceNow Web Agents?</li>
<li>07:09 So, Web Agents Are Not ONLY Accessible Through Chat?</li>
<li>09:41 How Are Web Agents Similar/Different From RPA?</li>
<li>12:25 What Are Some Cornerstone Use Cases for Web Agents?</li>
<li>17:19 What Are the V1 Capabilities / Limitations of Web Agents?</li>
<li>18:47 What Are Web Agent Best Practices? 22:18 Where Can People Try Out Web Agents?</li>
<li>23:55 What&rsquo;s On the Roadmap for Web Agents? *SAFE HARBOR*</li>
<li>27:01 How Have Priorities Changed to Meet Market Expectations?</li>
<li>29:50 What Are Initial Customer Thoughts on Web Agents?</li>
<li>31:11 Where Can People Provide Feedback on Web Agents?</li>
<li>32:02 Call to Action</li>
<li>33:57 Conclusion</li>
</ul>
🔗&nbsp;Links
<ul>
<li><a href="https://www.linkedin.com/in/jingfeichen/">Jingfei Chen's LinkedIn</a></li>
<li><a href="https://www.servicenow.com/ai.html">AI Experience Release Event</a></li>
<li><a href="https://www.servicenow.com/community/now-assist-articles/get-to-know-now-assist-ai-web-agent-watch-the-demos/ta-p/3271534">Get to Know Now Assist AI Web Agent</a></li>
<li><a href="https://www.servicenow.com/events/world-forum.html">The ServiceNow World Forums</a></li>
<li><a href="https://developer.servicenow.com/dev.do">The ServiceNow Developer Site</a></li>
<li><a href="https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog">The Developer Advocate Blog</a></li>
</ul>

Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Join your host, Sr. Developer Advocate Lauren McManamon. She talks to ServiceNow product managers and developers about the Now Platform features, customers to discuss apps they've built, interesting people in the ServiceNow ecosystem, and others about career tips to take your developer career higher. Take a break with Break Point.

Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Join your host, Sr. Developer Advocate Lauren McManamon. She talks to ServiceNow product managers and developers about the Now Platform features, customers to discuss apps they've built, interesting people in the ServiceNow ecosystem, and others about career tips to take your developer career higher. Take a break with Break Point.

Advertisement