Join us for this episode of Boost Boerne Business featuring Bill McKibben, General Manager of Infinity of Boerne! Discover how this local dealership became #1 in the United States for both sales effectiveness AND service retention in 2025. Bill shares insights about:

✅ The incredible BBB Christmas event with live reindeer, live music & 200+ attendees

✅ The new QX 65 mid-size SUV launching in May 2027

✅ How their 75-car loaner fleet strategy drives both customer satisfaction and sales

✅ Their certified pre-owned program offering better warranties at huge discounts

✅ Community involvement including the Former Texas Rangers

✅ The rare 2014 Bentley (previously owned by George Strait!) now for sale

✅ What makes Infinity of Boerne's team culture so special

Whether you're in the market for a luxury vehicle or just want to learn about exceptional customer service, this interview is packed with valuable insights from a business that's setting the standard in the Boerne community.

Infinity of Boerne | Principal Infinity of Boerne | I-10 near Buc-ee's

Timeline

0:00 - Introduction & BBB Christmas Event Recap

Live reindeer, hot cocoa station, Boerne Martini performance

150-200 attendees, El Chaparral catering

1:09 - New QX 65 SUV Coming May 2027

Mid-size SUV with aggressive styling

Enhanced turbo motor & top-of-class technology

Launch party planned with preview vehicle

2:17 - QX 80 Success & Top Sales Rankings

One of top QX 80 dealers in the United States

New body style introduced last year

3:44 - #1 in US for Sales Effectiveness

Over 400% sales effectiveness (out of ~197 dealers)

What this ranking means for customers

4:40 - #1 in US for Service Retention

Best in nation at keeping customers coming back

Customer service philosophy: "Whatever it takes"

5:14 - Game-Changing Loaner Fleet Strategy

Expanded from 15 to 75 loaner vehicles

Customers often buy the loaner they're driving

90-day rotation creates certified pre-owned inventory

6:31 - Certified Pre-Owned Program Benefits

6 year/75,000 mile warranty (vs 4 year/60k on new)

Low mileage, never titled, huge discounts

Example: $70k sticker for $52,900

7:06 - Full Service Department

Services all makes/models (not just Infinity)

3-year complimentary maintenance for Infinity owners

Story: Fixed local friend's Chevy truck

8:03 - George Strait's 2014 Bentley For Sale!

46,000 miles, previously owned by Mike Zapp

Available now at Infinity of Boerne

9:07 - Team Culture & Employee Retention

New porter: "This is my favorite place to work"

Top-down approach to customer service and cleanliness

Partnership with owner Mark

11:00 - Spotless Facility & Attention to Detail

9-year-old building looks brand new

Owner and GM pick up trash themselves

Pride in presentation

11:54 - Massive Inventory

70 new QX 80s in stock

70 vehicles in loaner fleet

30+ retired certified loaners

80-100 pre-owned vehicles (35-40 Infinities)

12:34 - Tax-Free Weekend Specials

Special lease programs available

$16,000-$17,000 off sticker + no sales tax on select loaners

13:40 - Boerne Star "Best of the Best" Award

Voted by readers in 2025

Didn't even place top 3 in 2024

More national recognition coming soon

14:27 - Personal Side: Hank Williams Jr. at Rodeo

Bucket list concert experience

Willie Nelson still on the list

Former Texas Rangers involvement

17:01 - Upcoming Events

QX 65 launch party (next 1-2 months)

DOS Festival parade participation (Father's Day)

Founding member of DOS Festival

18:33 - How to Visit

Located right off I-10 where Buc-ee's is being built

Turn left toward San Antonio, right side of road

www.PrincipalInfinitiofBoerne.com

Original Air Date:  February 21st, 2026 as heard on Boerne Radio 103.9FM

Boost Boerne Business hosted by Baron Wiley