Join us for this episode of Boost Boerne Business featuring Bill McKibben, General Manager of Infinity of Boerne! Discover how this local dealership became #1 in the United States for both sales effectiveness AND service retention in 2025. Bill shares insights about:

✅ The incredible BBB Christmas event with live reindeer, live music & 200+ attendees

✅ The new QX 65 mid-size SUV launching in May 2027

✅ How their 75-car loaner fleet strategy drives both customer satisfaction and sales

✅ Their certified pre-owned program offering better warranties at huge discounts

✅ Community involvement including the Former Texas Rangers

✅ The rare 2014 Bentley (previously owned by George Strait!) now for sale

✅ What makes Infinity of Boerne's team culture so special

 

Whether you're in the market for a luxury vehicle or just want to learn about exceptional customer service, this interview is packed with valuable insights from a business that's setting the standard in the Boerne community.

Infinity of Boerne | Principal Infinity of Boerne | I-10 near Buc-ee's

Timeline

0:00 - Introduction & BBB Christmas Event Recap

Live reindeer, hot cocoa station, Boerne Martini performance

150-200 attendees, El Chaparral catering

1:09 - New QX 65 SUV Coming May 2027

Mid-size SUV with aggressive styling

Enhanced turbo motor & top-of-class technology

Launch party planned with preview vehicle

2:17 - QX 80 Success & Top Sales Rankings

One of top QX 80 dealers in the United States

New body style introduced last year

3:44 - #1 in US for Sales Effectiveness

Over 400% sales effectiveness (out of ~197 dealers)

What this ranking means for customers

4:40 - #1 in US for Service Retention

Best in nation at keeping customers coming back

Customer service philosophy: "Whatever it takes"

5:14 - Game-Changing Loaner Fleet Strategy

Expanded from 15 to 75 loaner vehicles

Customers often buy the loaner they're driving

90-day rotation creates certified pre-owned inventory

6:31 - Certified Pre-Owned Program Benefits

6 year/75,000 mile warranty (vs 4 year/60k on new)

Low mileage, never titled, huge discounts

Example: $70k sticker for $52,900

7:06 - Full Service Department

Services all makes/models (not just Infinity)

3-year complimentary maintenance for Infinity owners

Story: Fixed local friend's Chevy truck

8:03 - George Strait's 2014 Bentley For Sale!

46,000 miles, previously owned by Mike Zapp

Available now at Infinity of Boerne

9:07 - Team Culture & Employee Retention

New porter: "This is my favorite place to work"

Top-down approach to customer service and cleanliness

Partnership with owner Mark

11:00 - Spotless Facility & Attention to Detail

9-year-old building looks brand new

Owner and GM pick up trash themselves

Pride in presentation

11:54 - Massive Inventory

70 new QX 80s in stock

70 vehicles in loaner fleet

30+ retired certified loaners

80-100 pre-owned vehicles (35-40 Infinities)

12:34 - Tax-Free Weekend Specials

Special lease programs available

$16,000-$17,000 off sticker + no sales tax on select loaners

13:40 - Boerne Star "Best of the Best" Award

Voted by readers in 2025

Didn't even place top 3 in 2024

More national recognition coming soon

14:27 - Personal Side: Hank Williams Jr. at Rodeo

Bucket list concert experience

Willie Nelson still on the list

Former Texas Rangers involvement

17:01 - Upcoming Events

QX 65 launch party (next 1-2 months)

DOS Festival parade participation (Father's Day)

Founding member of DOS Festival

18:33 - How to Visit

Located right off I-10 where Buc-ee's is being built

Turn left toward San Antonio, right side of road

 

PrincipalInfinityofBoerne.com

Original Air Date:  February 21st, 2026 as heard on Boerne Radio 103.9FM

Boost Boerne Business hosted by Baron Wiley

Join us for this episode of Boost Boerne Business featuring Bill McKibben, General Manager of Infinity of Boerne! Discover how this local dealership became #1 in the United States for both sales effectiveness AND service retention in 2025. Bill shares insights about:
✅ The incredible BBB Christmas event with live reindeer, live music &amp; 200+ attendees
✅ The new QX 65 mid-size SUV launching in May 2027
✅ How their 75-car loaner fleet strategy drives both customer satisfaction and sales
✅ Their certified pre-owned program offering better warranties at huge discounts
✅ Community involvement including the Former Texas Rangers
✅ The rare 2014 Bentley (previously owned by George Strait!) now for sale
✅ What makes Infinity of Boerne's team culture so special
&nbsp;
Whether you're in the market for a luxury vehicle or just want to learn about exceptional customer service, this interview is packed with valuable insights from a business that's setting the standard in the Boerne community.
Infinity of Boerne | Principal Infinity of Boerne | I-10 near Buc-ee's
Timeline
0:00 - Introduction &amp; BBB Christmas Event Recap
Live reindeer, hot cocoa station, Boerne Martini performance
150-200 attendees, El Chaparral catering
1:09 - New QX 65 SUV Coming May 2027
Mid-size SUV with aggressive styling
Enhanced turbo motor &amp; top-of-class technology
Launch party planned with preview vehicle
2:17 - QX 80 Success &amp; Top Sales Rankings
One of top QX 80 dealers in the United States
New body style introduced last year
3:44 - #1 in US for Sales Effectiveness
Over 400% sales effectiveness (out of ~197 dealers)
What this ranking means for customers
4:40 - #1 in US for Service Retention
Best in nation at keeping customers coming back
Customer service philosophy: "Whatever it takes"
5:14 - Game-Changing Loaner Fleet Strategy
Expanded from 15 to 75 loaner vehicles
Customers often buy the loaner they're driving
90-day rotation creates certified pre-owned inventory
6:31 - Certified Pre-Owned Program Benefits
6 year/75,000 mile warranty (vs 4 year/60k on new)
Low mileage, never titled, huge discounts
Example: $70k sticker for $52,900
7:06 - Full Service Department
Services all makes/models (not just Infinity)
3-year complimentary maintenance for Infinity owners
Story: Fixed local friend's Chevy truck
8:03 - George Strait's 2014 Bentley For Sale!
46,000 miles, previously owned by Mike Zapp
Available now at Infinity of Boerne
9:07 - Team Culture &amp; Employee Retention
New porter: "This is my favorite place to work"
Top-down approach to customer service and cleanliness
Partnership with owner Mark
11:00 - Spotless Facility &amp; Attention to Detail
9-year-old building looks brand new
Owner and GM pick up trash themselves
Pride in presentation
11:54 - Massive Inventory
70 new QX 80s in stock
70 vehicles in loaner fleet
30+ retired certified loaners
80-100 pre-owned vehicles (35-40 Infinities)
12:34 - Tax-Free Weekend Specials
Special lease programs available
$16,000-$17,000 off sticker + no sales tax on select loaners
13:40 - Boerne Star "Best of the Best" Award
Voted by readers in 2025
Didn't even place top 3 in 2024
More national recognition coming soon
14:27 - Personal Side: Hank Williams Jr. at Rodeo
Bucket list concert experience
Willie Nelson still on the list
Former Texas Rangers involvement
17:01 - Upcoming Events
QX 65 launch party (next 1-2 months)
DOS Festival parade participation (Father's Day)
Founding member of DOS Festival
18:33 - How to Visit
Located right off I-10 where Buc-ee's is being built
Turn left toward San Antonio, right side of road
&nbsp;
PrincipalInfinityofBoerne.com
Original Air Date:&nbsp; February 21st, 2026 as heard on Boerne Radio 103.9FM
Boost Boerne Business hosted by Baron Wiley

If you missed that special interview, or want to hear it again...well here it is!  The Best of Boerne Radio on Demand as originally heard on Boerne Radio 103.9FM!

If you missed that special interview, or want to hear it again...well here it is!&nbsp; The Best of Boerne Radio on Demand as originally heard on Boerne Radio 103.9FM!