The patient-provider relationship is at the heart of healthcare. But that relationship is starting to shift. There's a new presence in the exam room. One that lives on patents' phones, shows up before the visit begins, and too often stays hidden. It's artificial intelligence.

Oliver Kharraz is Founder and CEO of Zocdoc, the healthcare access infrastructure that connects patients to health care. He discusses why patients are turning to AI, why many are not disclosing AI use and the future of care given the support of patient AI use from doctors.