This week on The Tax Factor, Heather and Sarah (celebrate!?) 20 years of HMRC with a look at its latest performance woes, from phone line chaos and missing repayments to the absurdity of pursuing a taxpayer for £600.
Also, this week, Holly Willoughby’s agency gets a stern reminder that HMRC doesn’t do celebrity favours, a fake Greggs manager pockets pandemic cash, and a warning about getting caught in VAT carousel fraud. Plus: £150m in tax relief for Jurassic World and Ofgem’s bright idea that richer people should pay more for electricity. What next - tea bags? Loo roll?

Audio to download:

https://assethub.azets.com/transfer/9866882ddd7ebbd54cb5641bd3a6de08a00caaf357af0b13135469cc883aac68