This week on The Tax Factor, Heather Self and Rehana Earle look at HMRC scaling back phonelines and webchat services to tackle fraud.They discuss a recent SDLT case where timing could cost a taxpayer their refund, the tribunal sided with the taxpayer, but the battle may not be over yet.

Making Tax Digital is expanding to the self-employed and landlords, but a new survey reveals worrying gaps in public awareness, is HMRC doing enough to get the message out? And arise Sir Jeremy Hunt!