On BIV Today…

A new study led by UBC’s Sauder School of Business is among the first to link a specific type of customer behaviour to voluntary turnover on the service industry.
Study co-author Daniel Skarlicki – Sauder’s Edgar F. Kaiser chair of organizational behaviour – discusses what the study found, and what it means for retail and restaurant management.

One finding with key implications for businesses is that fair treatment from supervisors actually reduces employees’ tendency to perceive negative emotions after customer unfairness.

The study is titled Unpacking the Relationship Between Customer (In)Justice and Employee Turnover Outcomes: Can Fair Supervisor Treatment Reduce Employees’ Emotional Turmoil?

Hayley Woodin hosts, see more at https://biv.com/.

On BIV Today&hellip;
A new study led by UBC&rsquo;s Sauder School of Business is among the first to link a specific type of customer behaviour to voluntary turnover on the service industry. Study co-author Daniel Skarlicki &ndash; Sauder&rsquo;s Edgar F. Kaiser chair of organizational behaviour &ndash; discusses what the study found, and what it means for retail and restaurant management.
One finding with key implications for businesses is that fair treatment from supervisors actually reduces employees&rsquo; tendency to perceive negative emotions after customer unfairness.
The study is titled&nbsp;Unpacking the Relationship Between Customer (In)Justice and Employee Turnover Outcomes: Can Fair Supervisor Treatment Reduce Employees&rsquo; Emotional Turmoil?
Hayley Woodin hosts, see more at <a href="https://biv.com/">https://biv.com/</a>.

British Columbia's only daily news show focused on business, brought to you by Business in Vancouver newspaper and biv.com. Join hosts editor-in-chief Kirk LaPointe as well as reporters Tyler Orton and Hayley Woodin as they interview Canada's business and political leaders about the pressing issues facing British Columbian businesses and industries today. Join them as they discuss real estate, technology, the resource industries and local and provincial politics.

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