Britt always says, "It's not personal, it's just business"... but what happens when a customer decides to make it personal?

In today's episode, we're diving into one of the trickiest parts of running a business: customer service. From unreasonable complaints and difficult customers to navigating situations where the customer believes they're always right, Britt shares her thoughts on where businesses should draw the line and how to handle conflict without losing your cool.

LINKS

Follow Britt on:
Instagram - @brittney_saunders
Instagram - @bigbusiness_podcast
TikTok - @brittney_saunders 
YouTube - Brittney Saunders - Fayt The Label
Check out FAYT The Label HERE.
Purchase my book "Just Getting Started"HERE

CREDITS
Host: Brittney Saunders. 
Executive Producer: Xander Cross
Managing Producer: Ricardo Bardon

Find more great podcasts like this at novapodcasts.com.au and follow Nova Podcast's Instagram @novapodcastsofficial

Britt always says, "It's not personal, it's just business"... but what happens when a customer decides to make it personal?
In today's episode, we're diving into one of the trickiest parts of running a business: customer service. From unreasonable complaints and difficult customers to navigating situations where the customer believes they're always right, Britt shares her thoughts on where businesses should draw the line and how to handle conflict without losing your cool.
LINKS
Follow Britt on:
<ul>
<li>Instagram - <a href="https://www.instagram.com/brittney_saunders/?hl=en" data-loopstyle="linkonly">@brittney_saunders</a></li>
<li>Instagram - <a href="https://www.instagram.com/bigbusiness_podcast/">@bigbusiness_podcast</a></li>
<li>TikTok - <a href="https://www.tiktok.com/@brittney_saunders?lang=en" data-loopstyle="linkonly">@brittney_saunders&nbsp;</a></li>
<li>YouTube - <a href="https://www.youtube.com/@faytthelabel">Brittney Saunders - Fayt The Label</a></li>
<li>Check out FAYT The Label&nbsp;<a href="https://faytthelabel.com/" data-loopstyle="linkonly">HERE.</a></li>
<li>Purchase my book "Just Getting Started" <a href="https://www.booktopia.com.au/just-getting-started-brittney-saunders/book/9781761282195.html">HERE</a></li>
</ul>
CREDITS Host:&nbsp;Brittney Saunders.&nbsp; Executive Producer:&nbsp;Xander Cross Managing Producer: Ricardo Bardon
Find more great podcasts like this at&nbsp;<a href="http://novapodcasts.com.au/" data-loopstyle="linkonly">novapodcasts.com.au&nbsp;</a>and follow Nova Podcast's Instagram&nbsp;<a href="https://www.instagram.com/novapodcastsofficial/" data-loopstyle="linkonly">@novapodcastsofficial</a>

Seven years ago Brittney Saunders started a business in her garage. Today it’s grown to an 8-figure empire with almost 60 employees, four retail shops and a booming online store. 
Want to know how she did it? Listen to Big Business! 
On Big Business Britt will take you behind the scenes of her businesses to teach you all the lessons she wishes she’d known from the start. She also interviews other inspiring founders to hear their entrepreneurial wisdom. 

Seven years ago Brittney Saunders started a business in her garage. Today it’s grown to an 8-figure empire with almost 60 employees, four retail shops and a booming online store.  Want to know how she did it? Listen to Big Business!  On Big Business Britt will take you behind the scenes of her businesses to teach you all the lessons she wishes she’d known from the start. She also interviews other inspiring founders to hear their entrepreneurial wisdom.

Seven years ago Brittney Saunders started a business in her garage. Today it’s grown to an 8-figure empire with almost 60 employees, four retail shops and a booming online store.  Want to know how she did it? Listen to Big Business with Brittney Saunders!

Big Business with Brittney Saunders

Seven years ago Brittney Saunders started a business in her garage. Today it’s grown to an 8-figure empire with almost 60 employees, four retail shops and a booming online store. 
Want to know how she did it? Listen to Big Business! 
On Big Business Britt will take you behind the scenes of her businesses to teach you all the lessons she wishes she’d known from the start. She also interviews other inspiring founders to hear their entrepreneurial wisdom. 

Seven years ago Brittney Saunders started a business in her garage. Today it’s grown to an 8-figure empire with almost 60 employees, four retail shops and a booming online store. Want to know how she did it? Listen to Big Business! On Big Business Britt will take you behind the scenes of her businesses to teach you all the lessons she wishes she’d known from the start. She also interviews other inspiring founders to hear their entrepreneurial wisdom.

Can we talk about customer complaints?

https://api.omny.fm/orgs/2fb3740d-3436-44af-8cc0-a91900716aa5/clips/54ae830f-2997-4f59-8233-b472006c41a7/transcript