Air New Zealand is rolling out automatic re-booking technology to international flight cancellations after rolling it out for domestic flights mid-last year.

The airline says previously, re-booking customers after a long-haul cancellation took up to six hours.

Ground and In-Flight Chief Operations Officer, Kate Boyer, says itineraries will now be automatically rebooked - usually in under 20 minutes.

"We're using an algorithm to search for seats and availability, and make sure we can give customers a sort of certainty on their plans."

LISTEN ABOVE

Air New Zealand is rolling out automatic re-booking technology to international flight cancellations after rolling it out for domestic flights mid-last year.
The airline says previously, re-booking customers after a long-haul cancellation took up to six hours.
Ground and In-Flight Chief Operations Officer, Kate Boyer, says itineraries will now be automatically rebooked - usually in under 20 minutes.
"We're using an algorithm to search for seats and availability, and make sure we can give customers a sort of certainty on their plans."
LISTEN ABOVE

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Whether you’re a small business owner or interested in what’s going on in the Big End of Town, this podcast encompasses the sharpest voices and minds in the world of business.

Best of Business is the home of all things business at Newstalk ZB, from morning market updates right through to incisive interviews with New Zealand’s top business leaders and decision makers. Whether you’re a small business owner or interested in what’s going on in the Big End of Town, this podcast encompasses the sharpest voices and minds in the world of business.

Best of Business is the home of all things business at Newstalk ZB, from morning market updates right through to incisive interviews with New Zealand’s top business leaders and decision makers.

Best of Business

Kate Boyer: Air NZ Ground and In-Flight Chief Operations Officer on the airline revealing a new rebooking system to international flights

https://api.omny.fm/orgs/7784f840-c291-422a-924b-ad9000bbad71/clips/7e72c2ff-4832-4dd3-8cd9-b4ab00649609/transcript