Laurie Blyth, owner of the Frontrunner store, has told customers not to use the in-store sizing service, and then buy cheaper online.

Blyth has put up a sign outside the store saying staff will ask customers if they intend on shopping online before they fit them.

Consumer NZ chief executive Jon Duffy says this will be difficult to enforce as customers could just fib, but there's nothing wrong with this move.

"They also absolutely have the right to ask the question, and if someone says - yeah, I'm just using the sizing service you're paying for to size up a shoe so they can buy it online, it's perfectly within the shopkeeper's rights to say they're not going to offer that service." 

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Laurie Blyth, owner of the Frontrunner store, has told customers not to use the&nbsp;in-store sizing service, and then buy cheaper online.
Blyth has put up a sign outside the store saying staff will ask customers if they intend on shopping online before they fit them.
Consumer NZ chief executive Jon Duffy says this will be difficult to enforce as customers could just fib, but there's nothing wrong with this move.
"They also absolutely have the right to ask the question, and if someone says - yeah, I'm just using the sizing service you're paying for to size up a shoe so they can buy it online, it's perfectly within the shopkeeper's rights to say they're not going to offer that service."&nbsp;
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Whether you’re a small business owner or interested in what’s going on in the Big End of Town, this podcast encompasses the sharpest voices and minds in the world of business.

Best of Business is the home of all things business at Newstalk ZB, from morning market updates right through to incisive interviews with New Zealand’s top business leaders and decision makers. Whether you’re a small business owner or interested in what’s going on in the Big End of Town, this podcast encompasses the sharpest voices and minds in the world of business.

Best of Business is the home of all things business at Newstalk ZB, from morning market updates right through to incisive interviews with New Zealand’s top business leaders and decision makers.

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Jon Duffy: Consumer NZ CEO on the owner of Frontrunner telling customers not to use in-store sizing and buy things online

https://api.omny.fm/orgs/7784f840-c291-422a-924b-ad9000bbad71/clips/0b0a0c5c-d619-451e-830d-b49400739b65/transcript