New World customers are struggling to get their hands on Smeg kitchenware, available under a 12-week promotion.

They can collect one sticker for every $20 spent.

But the highest-value option, the braiser, is running out - and New World says there won't be any extra deliveries. 

Consumer NZ, CEO Jon Duffy, says New World has specified this is 'while stocks last'.

But he says it's also required by law to have appropriate stocks. 

"With these promotions, this is not their first rodeo, they've done these over the years - so they do know that these promotions are popular."

LISTEN ABOVE

New World customers are struggling to get their hands on Smeg kitchenware, available under a 12-week promotion.
They can collect one sticker for every $20 spent.
But the highest-value option, the braiser, is running out - and New World says there won't be any extra deliveries.&nbsp;
Consumer NZ, CEO Jon Duffy, says New World has specified this is 'while stocks last'.
But he says it's also required by law to have appropriate stocks.&nbsp;
"With these promotions, this is not their first rodeo, they've done these over the years - so they do know that these promotions are popular."
LISTEN ABOVE

Best of Business is the home of all things business at Newstalk ZB, from morning market updates right through to incisive interviews with New Zealand’s top business leaders and decision makers. 

Whether you’re a small business owner or interested in what’s going on in the Big End of Town, this podcast encompasses the sharpest voices and minds in the world of business.

Best of Business is the home of all things business at Newstalk ZB, from morning market updates right through to incisive interviews with New Zealand’s top business leaders and decision makers. Whether you’re a small business owner or interested in what’s going on in the Big End of Town, this podcast encompasses the sharpest voices and minds in the world of business.

Best of Business is the home of all things business at Newstalk ZB, from morning market updates right through to incisive interviews with New Zealand’s top business leaders and decision makers.

Best of Business

Jon Duffy: Consumer NZ CEO on New World's Smeg kitchenware promotion leaving customers unhappy

https://api.omny.fm/orgs/7784f840-c291-422a-924b-ad9000bbad71/clips/592a94c8-0055-4b2a-a746-b330006b98a7/transcript