Communication may be considered a soft skill, but in pharmacy practice, it can have very real clinical consequences. In this episode of Be Risk Ready, Amy Minion, Lead Pharmacist, Education and Professional Development at PDL, and host of the podcast, is joined by Jess Hadley, PDL Professional Officer and registered pharmacist.

Together, they explore how communication influences patient safety, professional relationships and regulatory risk. From open-ended questioning and tailored counselling to recognising language barriers and protecting patient privacy, Jess shares practical strategies pharmacists can apply every day to improve outcomes and reduce risk.

Through real-world examples and pharmacy scenarios, you’ll hear how communication breakdowns can escalate complaints, why empathy and active listening matter when things go wrong, and how small changes in practice can make a significant difference for both patients and pharmacists.

Be Risk Ready - A PDL Podcast is produced for PDL by:

SoundCartel
+61 3 9882 8333

Communication may be considered a soft skill, but in pharmacy practice, it can have very real clinical consequences. In this episode of Be Risk Ready, Amy Minion, Lead Pharmacist, Education and Professional Development at PDL, and host of the podcast, is joined by Jess Hadley, PDL Professional Officer and registered pharmacist.
Together, they explore how communication influences patient safety, professional relationships and regulatory risk. From open-ended questioning and tailored counselling to recognising language barriers and protecting patient privacy, Jess shares practical strategies pharmacists can apply every day to improve outcomes and reduce risk.
Through real-world examples and pharmacy scenarios, you&rsquo;ll hear how communication breakdowns can escalate complaints, why empathy and active listening matter when things go wrong, and how small changes in practice can make a significant difference for both patients and pharmacists.
Be Risk Ready - A PDL Podcast is produced for&nbsp;<a href="https://pdl.org.au/">PDL</a> by:
<a href="soundcartel.com.au">SoundCartel</a> +61 3 9882 8333

Every workplace has its risks, but when people’s lives are in your hands, those risks skyrocket. Pharmacists know this better than anyone. More than a century ago, a group of Australian pharmacists founded Pharmaceutical Defence Limited (PDL) to ensure their colleagues had the support and protection they needed.

Fast forward to today: PDL remains a not-for-profit, member-owned organisation, supporting over 32,000 Australian pharmacists. Its mission is the same as day one: to have your back as you navigate the challenges and high stakes of modern pharmacy practice.

Now, PDL is expanding on that commitment with the Be Risk Ready podcast. A fresh, engaging way for pharmacists to stay ahead of potential pitfalls in practice. 

Hosted by Amy Minion, Professional Development pharmacist at PDL,Be Risk Ready features candid conversations with industry experts who share real-life scenarios and practical strategies to prevent errors and manage risk, helping you work more safely and arming you with knowledge to protect your patients, your profession, and yourself.

So listen to Be Risk Ready – because when the stakes are high, managing risk correctly makes all the difference.

 

Be Risk Ready - A PDL Podcast is produced for PDL by:

SoundCartel
+61 3 9882 8333

Every workplace has its risks, but when people&rsquo;s lives are in your hands, those risks skyrocket. Pharmacists know this better than anyone. More than a century ago, a group of Australian pharmacists founded Pharmaceutical Defence Limited (PDL) to ensure their colleagues had the support and protection they needed.
Fast forward to today: PDL remains a not-for-profit, member-owned organisation, supporting over 32,000 Australian pharmacists. Its mission is the same as day one: to have your back as you navigate the challenges and high stakes of modern pharmacy practice.
Now, PDL is expanding on that commitment with the Be Risk Ready podcast. A fresh, engaging way for pharmacists to stay ahead of potential pitfalls in practice.&nbsp;
Hosted by Amy Minion, Professional Development pharmacist at PDL, Be Risk Ready features candid conversations with industry experts who share real-life scenarios and practical strategies to prevent errors and manage risk, helping you work more safely and arming you with knowledge to protect your patients, your profession, and yourself.
So listen to Be Risk Ready &ndash; because when the stakes are high, managing risk correctly makes all the difference.
&nbsp;
Be Risk Ready - A PDL Podcast is produced for <a href="https://pdl.org.au">PDL</a> by:
<a href="soundcartel.com.au">SoundCartel</a> +61 3 9882 8333