Cassandra Hogan from KPMG speaks with Hazel Flynn on personalised and empathetic customer management, sharing what the Australian water sector can learn from a global experience.

Cassandra Hogan from KPMG speaks with Hazel Flynn&nbsp;on personalised and empathetic customer management, sharing what the Australian water sector can learn from a global experience.

The Australian Water Association's Podcast Series brings you water industry information, projects and research from professionals working in Australia and abroad.

The Australian Water Association's Podcast Series brings you water industry information, projects and research from professionals working in Australia and abroad.

Australian Water Association Podcast Series Archive

The Australian Water Association's Accelerating Action Podcast Series brings you water industry information, projects and research from professionals working in Australia and abroad. Recorded during Ozwater'24, hosts Jo Taranto and Justin Matters interview key water professionals on their career, achievements, promising research and more.

Proudly sponsored by Downer

The Australian Water Association's Accelerating Action Podcast Series brings you water industry information, projects and research from professionals working in Australia and abroad. Recorded during Ozwater'24, hosts Jo Taranto and Justin Matters interview key water professionals on their career, achievements, promising research and more.
Proudly sponsored by <a href="https://www.downergroup.com/">Downer</a>

Australian Water Association Podcast - Accelerating Action

Australian Water Association Podcast

Cassandra Hogan on personalised & empathetic customer management

In this episode of the Looking Back, Moving Forward podcast series, Evan Atkinson (General Manager Smart Solutions, SUEZ) sits down with the Australian Water Association to explore the digital transformation of water utilities. From AI-enhanced analytics to pipeline automation, Evan explains how smart technologies are helping optimise operations, reduce workload, and future-proof infrastructure.

This episode was recorded at Ozwater in May 2025 in Adelaide.

In this episode of the Looking Back, Moving Forward podcast series, Evan Atkinson (General Manager Smart Solutions, SUEZ) sits down with the Australian Water Association to explore the digital transformation of water utilities. From AI-enhanced analytics to pipeline automation, Evan explains how smart technologies are helping optimise operations, reduce workload, and future-proof infrastructure. This episode was recorded at Ozwater in May 2025 in Adelaide.

From insight to impact with Evan Atkinson

In this episode of the Looking Back, Moving Forward podcast series, Neil Gordon (Water Segment Lead, Pacific at Schneider Electric) sits down with the Australian Water Association to discuss digital decarbonisation in the water sector. Neil shares how utilities can harness technologies such as microgrids, real-time emissions monitoring, and digital platforms to optimise energy use, reduce greenhouse gases, and support their net zero targets.

This episode was recorded at Ozwater in May 2025 in Adelaide.

In this episode of the Looking Back, Moving Forward podcast series, Neil Gordon (Water Segment Lead, Pacific at Schneider Electric) sits down with the Australian Water Association to discuss digital decarbonisation in the water sector. Neil shares how utilities can harness technologies such as microgrids, real-time emissions monitoring, and digital platforms to optimise energy use, reduce greenhouse gases, and support their net zero targets. This episode was recorded at Ozwater in May 2025 in Adelaide.

Digital decarbonisation with Neil Gordon

In this episode of the Looking Back, Moving Forward podcast series, Joanne Potts (Senior Project Manager) and Damien Walsh (Framework Manager) from John Holland sit down with the Australian Water Association to discuss the impact of diversity, equity and inclusion in the water construction sector. They reflect on evolving workplace cultures, improved leadership styles, and how DE&I contributes to better project outcomes.

This episode was recorded at Ozwater in May 2025 in Adelaide.

In this episode of the Looking Back, Moving Forward podcast series, Joanne Potts (Senior Project Manager) and Damien Walsh (Framework Manager) from John Holland sit down with the Australian Water Association to discuss the impact of diversity, equity and inclusion in the water construction sector. They reflect on evolving workplace cultures, improved leadership styles, and how DE&amp;I contributes to better project outcomes. This episode was recorded at Ozwater in May 2025 in Adelaide.

Joanne Potts and Damien Walsh from John Holland discuss the impact of diversity, equity and inclusion in the water construction sector.

Cassandra Hogan on personalised & empathetic customer management

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